How do I redeem a code on an Xbox gift card if the code was scratched off accidentally?

Hi there.

Has this gift card already been redeemed or claimed?

Also, when you purchased the gift card, was the code already scratched off?

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide proof of purchase, the serial number, and a picture of the damaged code.

NOTE: Please take a picture of the front and back of the card or take a picture of the receipt where the code is printed, so that support can verify the damage, as well.

If the code was purchased from another retailer, make sure to provide the same details when working with the retailer.

I'm sorry that didn't work for you, but according to Xbox Support, that is the course of action that needs to be taken in cases like this.

Hello saltytaco10,

Thank you for your post. I understand you are looking to redeem an Xbox Gift Card/Code, to do so, please visit this page:

How to redeem gift cards and codes.

I hope this helps.

Do you mean 19 digit code then the scratch off one? As mine has a 19 digit code then next to that is the scratch of thing. Am on the game.co.uk website now I have clicked on the gift card option and it wants a digit code and a pin code. When I click on info
it says Your 19 digit gift card number and 4 digit pin code on the back of the gift card. Not sure if I have the correct card you see.