How do I recover or find my lost gear?

My nba2k14 career file seems to be lost?! Worked hard on that and more it's gone. How do I recover this?

Hello Jackson, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I’m afraid to say that’s not possible to track an Xbox controller by using your mobile phone.

Greetings, and welcome to the Xbox Community! Connect with players from around the world, get help when you need it, and share your gaming journey.

Just a heads-up, we’re gamers like you, so we don’t have access to any user accounts or special tools, we’re just here to share suggestions and help out where we can.

Unfortunately, Microsoft cannot bypass 2FA (two-factor authentication) without recovery methods. It's a strict security policy to protect accounts, even support agents can't override this.

I would recommend you to visit this post from one of our MVP's, in this post she explains clearly what happens with accounts that have 2FA, which as I mentioned above, it's kinda hard to recover: https://answers.microsoft.com/en-us/outlook_com...

Hi,! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

You would need to go with the account recovery form

https://account.live.com/acsr

You will need to fill it out and wait for Microsoft to contact you and try to help regain access to theaccount,

Here are the detailed instructions and tips to fill the form

https://support.microsoft.com/en-us/account-bil...

Hi Noah! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your account data.

Based on your description, it might be possible that you are using a different Microsoft account since saved data, progress, and purchases are permanently attached to the Microsoft account.

You can confirm this by signing your account on account.xbox.com > go to achievements > and also check the gamer tag if you are using the same account.

Also, kindly sign in to your account on account.microsoft.com > go to payment and billing > then order history > from there, confirm if the purchases you have made are showing under your account.

If they don't show up it means that you are simply using a different account.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl