How do i recover my microsoft account when it is locked and i haev 2FA on?

Hello Benjamin L, My name is David. I am an independent advisor, happy to help you today.

I'm sorry to hear that you are having difficulty recovering your Microsoft account that is locked and you have two-factor authentication (2FA) enabled. Here are some steps you can take to try to resolve this issue:

Try unlocking your account through the online recovery process:

Visit the Microsoft sign-in page and select the option "I can't access my account" or "Help me sign in."
Follow the instructions provided to start the account recovery process.
You may be asked to provide additional security information or answer security questions to verify your identity.
If you are successful in verification, you will be able to unlock your account and access it again.

Best regards.

Hello again, when 2FA is not active you can recover your account by filling out the form or contacting support and carrying out a procedure with them, I just find it strange that they do not mention that when 2FA is active it is not possible to recover the account.

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Unfortunately that is the problem with the 2fa.

It is highly impossible for you to recover your account, unless you remember your password or recover back your security proof.

You can refer to this thread going in depth about 2fa

https://answers.microsoft.com/en-us/outlook_com...

Hi there Matthew L. I am Lumie and I would love to assist you today.

I am so sorry you are having issues getting into your account.

"On your mobile device, open the Authenticator app, and select Begin recovery.

Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device."

You can find these steps here: [support.microsoft.com/account-billing/bb939936-7a8d-4e88-bc43-49bc1a700a40]

If this does not work and you are blocked by two-step verification then you would have to go through the 'I do not have this option' prompts that appear when you attempt to sign until you can change your security information and wait 30 days.

If you cannot do any of this then the account would not be recoverable unless you get that back.

I hope this helps.

Let me know if I can be of any further assistance. -Lumie

I have implemented the 2FA right now. However, there are customers like me who didn't had 2FA set up but that doesn't really mean that our accounts are not secure. We expect security measures from microsoft when signing in an user who don't have 2FA set up. Anyway how do I get back my money? I don't see a refund option in the purchase list.