How do I recover my lost save files from Baldur’s gate 3 and get the game to startup?

I just lost 54+ hours of my precious time. To say I'm disappointed is an understatement. I also have a Larian Network account but it didn't help with my saves.

Same here, over 50 hours spent and all saves are lost. Microsoft, how is this even possible? It looks like terrible amateurism. To others, I recommend disabling the Quick Resume option. Micrososft people, why knowing the problem don't you recommend players create an account on Larian to prevent their achievements ????

I have the same issue. It made the game unplayable and I thank microsoft for the prompt refund, but I remain very disappointed - time invested now lost.

Over 30 hours of played time gone and you're telling me I will never see those saved files again? It's nearly 2024, I've been with Xbox since the original, and an issue like this has never happened. I feel so betrayed, Kathy!!

Hello Ava,

Thank you for posting in Microsoft Community.



We understand that you are trying to recover your game saves. As per our list of known issue, this loss of saved progress has been a known issue for the Baldur's Gate 3, where a prevention has been shared. There could be no recovery for the lost save however, you may prevent this from happening, please check the details below: (Reference: Game Release Known Issues for December 2023 - Microsoft Community)

Baldur’s Gate 3

• Known Issues
  
  • Xbox is aware of a known issue that users have reported on several platforms that may cause loss of saved progress. Help limit the possibility of running into this issue by following the recommendations below.
    
• Ensure your console remains powered, even when turned off.
  
  • Your Xbox console is designed to still perform checks and functions when turned off to help optimize your experience. When you turn your console off, make sure it is done properly. Any method that involves turning power off to the console directly can cause unexpected issues.
    
    • Examples of these are below, but not limited to
      
      • Turning power off at the wall or outlet the console is connected too.
        
      • Turning off a power strip or surge protector the console is plugged into.
        
      • An unexpected power outage
        
  • To turn off your console properly, follow these steps.
    
    • Hold down the Xbox button on your controller.
      
    • Select Turn off console.
      
      • You can also just press the Power button on the front of the console to initiate a shut down.
        
  • To learn more about power options and various power states for your console, go here.
    
• Make sure your Xbox is up to date.
  
  • Ensure your system is up to date as console updates usually include fixes to how games operate.
    
  • Even if your console is set to receive automatic updates, you may still have to do a manual update to ensure your console is as up to date as it can be.
    
  • To perform a manual update, follow these instructions.
    
    • Make sure that your console is connected to the internet, and then press the Xbox button to open the guide.
      
    • Select Profile & system,
      
    • then go to Settings.
      
    • then to System.
      
    • and finally Updates.
      
      • Under Updates, you’ll see:
        
        • Console update available. Select this to begin your update, or
          
        • No console update available. This means your console is up to date.
          
  • To learn more about Xbox console updates, go here.
    
  • To see the history of Xbox updates and what each update includes, go here.
    
  • If you would like to keep your console updated but do not have an Internet connection available, check out our article on performing an offline system update.
    
• Close your game completely when you are done playing.
  
  • Save your progress in the game first.
    
  • Exit the title to your Home screen.
    
    • You can use the Xbox button on your controller to select Home to get here.
      
  • On the Home screen, highlight Baldur’s Gate 3 from your recently played list.
    
    • This will be towards the top of the dashboard.
      
  • Once highlighted, press the Menu button on your controller.
    
  • Select Quit
    
    • If it's not present, the game is not currently running.
      
  • To learn more about Quick Resume, go here.
    
• Clear some of your local saved game data.
  
  Your Xbox console may have trouble saving data for Baldur's Gate 3 if it already has large amounts of save data from other games stored locally. To avoid this problem, you can delete the local copies of save data from other games to free up some space. Any local save data you delete this way will be automatically redownloaded from the cloud next time you want to play that game.
  
  • On the Home screen of your console, select My games & apps.
    
  • Highlight a game and press the Menu button your controller.
    
  • Select Manage game & add-ons.
    
  • Select the Saved data box.
    
  • Select the saved game data you wish to remove and choose Delete from Console. These should all be labeled by Gamertag
    
    • This will delete the locally saved game data from your console for that tile and gamertag. This will automatically be redownloaded to your console next time you launch that title while signed in with that gamertag.
      
    • If you choose Delete from Everywhere, this will remove the saved data from the cloud as well, potentially causing all progress for that title to be lost.
      
  For more information on how your saved games function with the cloud, check here.
  

Sincerely,



Microsoft Community Moderator