How do I recover my lost Email and Password (i’m using a seperate account right now)

Hey Kris!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

In order to recover your lost email and password, you will need to perform some basic troubleshooting steps, here's how:

Go to xbox.com and try signing in with the email address that you think is associated with your Microsoft account.

If you can sign in, the email address and password you entered are valid. The Gamertag that’s associated with this email address will be displayed in the upper-right corner of the screen.

If you can’t sign in, check your other email inboxes for messages about your Xbox subscription or Xbox offers. This may help you determine which email address is associated with your Xbox profile.

If you still haven’t discovered your email address, try the steps on the following page:

https://support.microsoft.com/en-us/account-bil...

Tip Think back to when you created your Microsoft account. Were you using a different internet service provider for email at the time?

If you’re part of an Xbox family group, have an organizer (adult account) look up your account info with the Xbox Family Settings app.

Note This step only works if you’re set as a member of the Xbox family group. Organizers can’t review the account info of other organizers in a group.

Steps for the organizer:

Open the Xbox Family Settings app on their mobile device.

Choose the member whose account info isn’t known.

Select the Info bubble next to the user’s Gamertag.

Review the info under the Account email for the Microsoft account that’s associated with their Xbox profile.

Please take your time and let me know if it works.

For reference link: https://support.xbox.com/en-US/help/account-pro...

Hi there,

you will need to somehow try to recover the password (and email address). This support page will have all the steps available on how to try this:

support.xbox.com/.../lost-password-solution

If needed, it will also have a link on how to recover the email address.

This page here has details on how you might remember your Microsoft Account email address. If you remember the
right email address, but still can't remember the password,
then you can follow the steps here to recover your account.

The issue is i no longer have the email so i cant get a code reset code or the phone and now that i made a new Account i lost my gold membership and can not play the games i paid for that is Digital

Try the recovery option Recover your account

Recover and reset your lost Microsoft account password

Hello ! So basically I have the same problem and I’m trying to recover my old account and the number in my old account is wrong so basically I pressed the button (I don’t have any of these) and I tried to answer all the questions, but my device is blocked and I cannot login into my old account, but the problem that my email with this old account is working but say there is no option that I can recover my password from the mail that I’m using it on my old account so yeah basically I want to recover my old account but I cannot because the number there I s wrong and I really need to recover my account and again my email which is the old account. Like I’m trying to recover my old Microsoft account on my email, but there is no recover button or like a reset the password from the mail