How do I recover my copy of Minecraft

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

This may mean that you're not signed in under the correct Microsoft account where the game was purchased.

Please sign in to https://account.microsoft.com/billing/orders then check if you can see the game order stated as "completed".

Once found, sign out on your Microsoft Store App as well as your Xbox App then sign back in under the correct Microsoft account.

Do you think I could have the cape moved to another account I own? I hate seeing it go to waste on an account that can't even be used.

Hi T

I'm sorry to hear about the trouble you're having recovering your account.

Just to clarify, were you using the Java Edition of Minecraft back then? If so, did you successfully migrate your Mojang account to a Microsoft account?

If not, please note that Mojang accounts were required to migrate to Microsoft accounts starting in 2020, and the migration period officially ended in 2023. If you missed your chance migrating, you may need to repurchase the game and this time, you need to use a Microsoft account.

For your reference: https://help.minecraft.net/hc/articles/19633473...

If you did migrate and still using the same PC, you can try checking your Microsoft accounts by going to: PC settings > Accounts > Email & accounts. This might help you identify which account was used.

Kindly note that your IP local or the in game name aren't the only basis to retrieve your account. If you've added an alternate email address or mobile number, you may try recovering it this way: https://account.live.com/username/recover

If not, you may use the recovery form here: https://account.live.com/acsr

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/h...

Moving forward, it would be best to take notes of your credentials to help prevent this from happening again.

Hi Kenzie!

I am sorry to hear about what happened. Since your Mojang account was already migrated to a Microsoft account, you really have to recover the Microsoft account itself and Minecraft support won't be able to assist with that. Since you mentioned that your email was changed, you cannot use your original email address to recover the account. You need to know the current email or the hacker's email that was used to replace your account email in order to begin the recovery. Without it, unfortunately, we cannot start the recovery process.

You may try to check your emails or email history for possible traces of the hacker's email address so we can start the recovery. We need it to fill out the recovery form here https://account.live.com/acsr

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Rait

As you don't remember your account email, I can advise you fill the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team https://account.live.com/acsr

You can try all the emails you remember or if you had a phone number attached to the account, you can use that too.
Sadly, an account cannot be recovered with the gamertag alone.

Also, you could try alternative methods to recover your account here:
https://support.microsoft.com/en-us/account-bil...

Please note that regular no one here including Microsoft Support is capable to send password reset links for security policies