How do I recover an account?

Ok I figured. Of course it is down. Thanks.

Hey there Trusting!



Thank you for letting us know about the issue. As mentioned above, we recommend to try the following article to help recover the account:

Find your Microsoft account email address. We'll be locking the thread.
If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.



Thank you and have a great day.

You would try this account recover form here

It's your only option.

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

You may need to find the email address you have, here are alternatives you can try to find the Microsoft account. Here we go: https://support.xbox.com/en-us/help/account-pro...

Check your email accounts for messages about your Xbox subscription. This can help you determine which email address is associated with your subscription.

On mobile, you can also sign in to https://account.microsoft.com/profile and verify that you are signed in to the Microsoft account you use on your Xbox console.

You can also try to remember and recover your email with the guidelines in the link below:

https://support.microsoft.com/en-us/account-bil...

Let me know if you have any questions. I would be very happy to fix it.

Hope this helps. Hugs!

Hey Mason, I have been having the same issue with my account but instead of 4-5 days its been around 2 and a half weeks for me. Microsoft sent me the emails for recovering the account after verifying that I was the rightful owner however, my account has continued to stay locked. Its ridiculous cause for a situation like this you can't even speak with anybody to help fix it.

To try to help you out with verifying your info for the account let me tell you this:

- Only put the info that you know is currently present on the account

- If any info has been deleted from the account(like a phone number or a debit card), don't put it in the form just leave it out

Overall, just try to put only the info that currently resides on the account and DON'T give up because from personal experience it took me about 6 times before they finally verified me as the account owner.

Nonetheless, if I am able to find a solution to get my account unlocked and regain access to it, I will come back to this post to see if I can help you to gain access to your account again.