How do I recover a deleted account without having access to said account?

idk idk3 · Sep 9, 2023

Hello! I recently got 3 emails 2 days ago. One, was that my password had been changed, the second was that new information was added, and the third was that new information was deleted. So, i've been trying to prove the ownership of my account, since they took off my email on my Microsoft account i no longer can login. At 3am I got a email saying that my account had been recovered "Your account is verified and now you just need to reset your password" So I clicked the link where I would change the password but apparently my Microsoft account doesn't exist anymore. I don't understand how they could verify my account and then go and say that it had been deleted. "Please request a new security code and try again. All previous codes have been invalidated. " is the message popping up when I clicked the link, and then "That Microsoft account doesn't exist. Enter a different account or get a new one." pops up when I try to sign in.

:)

idk idk3

Hello!! Thank you so much for replying. This is the screenshot of the message error that shows up when I try to sign in. I'm guessing someone got into the account, took my email off of it and added theirs. It's only been a few days so I'm not understanding why it's saying that. The other screenshot is this morning when I tried signing in and it said it doesn't exist. I'm using @gmail.com btw!

ReynaldoB

Hi idk idk3

Thank you for posting in the Microsoft Community forum. I hope you're doing well.

I understand that you have a problem with your account wherein it tells you that the account does not exist. I am sorry to hear about your account. Let's work together to find the best solution to this problem.

I would like to ask some questions to better understand the problem.

Can you tell which specific account has the problem? Just provide us the domain if it's @outlook.com, @hotmail.com or something else.
I would like you to sign in to this link and provide me a screenshot of any error message you will encounter. https://account.live.com/

In the meantime, I would suggest that you reset your account password. Please refer to this link here for more information. Reset a forgotten Microsoft account password - Microsoft Support

I look forward to your reply.

Sincerely

Microsoft Community Forum Moderator

ReynaldoB

Hi idk idk3,

Thanks for getting back. I aplogize for the late response.

Based on the information you provided, I observed that the error message where it says We couldn't find an account with that username, it seems to be that it is on microsoftonline.com website which is for corporate accounts and not for personal account.

I suggest to use the same website to login your account. This is the website that you should use to login. https://account.live.com/

Sincerely

Microsoft Community Forum Moderator

idk idk3

Hello, I realize you are most likely busy but I was hoping you could please respond.

ReynaldoB

Hi idk idk3,

Thanks for getting back.

If that's the case, I would suggest that you try contacting our live support team to for further assistance. In that way they can check your account status if it is still active or not. As much as we would love love to help you, we do not have access to the advanced tools that would check Microsoft Accounts.

To contact our live support team, follow these steps below.

1. Login to Contact - Microsoft Support with your Microsoft account.

2. Describe your concern.

3. Click Contact Support button.

Thanks for understanding.

Sincerely

Microsoft Community Forum Moderator

How do I recover a deleted account without having access to said account?