How do i purge an account completely from my device

Discus and support How do i purge an account completely from my device in XBoX Accessibility to solve the problem; my alternate account which had my xbox account and was my main account got hacked and fully taken over with no way of me recovering it, now im trying... Discussion in 'XBoX Accessibility' started by Hassany Herrero, May 17, 2025.

  1. How do i purge an account completely from my device


    my alternate account which had my xbox account and was my main account got hacked and fully taken over with no way of me recovering it, now im trying to sign in to play minecraft on a new account but everytime i try to log in through xbox it says i need to log in to the hacked account because of "accessing personal info" despite that account not being on my device anywhere. i changed the account on my pc, changed the administrator to my new account, removed all possible variations of my old account yet it still forces me to log in to my hacked account

    :)
     
    Hassany Herrero, May 17, 2025
    #1
  2. SweetMonet Win User

    How do i purge an account completely from my device

    Hi, Hassany! I'm sorry to hear you're having trouble signing in to your new Minecraft account on your PC. No worries, I'm happy to assist you with this today.

    Please follow these steps. Make sure to close any games and applications before proceeding. Thank you.

    Press Windows Key + R to open Run

    Type "control.exe keymgr.dll" and hit Enter. This should open Credential Manager

    Click "Windows Credentials."

    Scroll down to "Generic Credentials" and look for every single one that starts with "Xbl". This includes XblGrts, Xbl| and Xbl_Ticket.

    Then remove them all one by one.

    Sign Out of Your Accounts (Xbox App and Microsoft Store App):

    Open the Microsoft Store by pressing Windows Key + S, typing Microsoft Store, and selecting App Settings.

    Click on Repair and then Reset the app.

    Repeat the same process for the Xbox App and the Minecraft launcher/game

    Restart Your Device:

    After repairing and resetting both apps, restart your device.

    Sign back into both the Xbox App and the Microsoft Store using the same email.

    Let me know if that resolves the issue. Thank you!
  3. Rylaker Win User

    I bought Xbox One and I want my old Xbox 360 gamertag

    It also depends on how long the original account has been inactive. They did do a purge of inactive accounts a while ago. In most cases your gamertag should remain unchanged under the same account.
  4. XBF Brad A Win User

    how do i remove devices on my account?

    Hi Kimberly,

    Thanks for letting us know it worked out for you. I will go ahead and lock this thread as it has been resolved. Please feel free to come back to the forums if you have any other issues, questions, or just want to create a discussion to talk to
    fellow gamers.



    Thanks,

    Brad
  5. KimberlyKing2 Win User

    how do i remove devices on my account?

    Thank you!! It worked. :)
  6. XBF Brad A Win User

    how do i remove devices on my account?

    Hi Kimberly,

    Thanks for coming to the forums with your question on how to remove devices. You can go to the
    account website and sign in. On the main page you will see devices. You can click on manage under each device. At the top under the Item you see more actions. Click that then go to
    remove.

    Thanks,

    Brad
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How do i purge an account completely from my device

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