How do I prevent my Xbox One from getting bootlooped?

So how are these hackers getting people's emails and passwords? I thought Xbox live is very safe and Protected. How do you prevent from getting hacked? Any thoughts?

My money in my Microsoft account does not show on my Xbox 360, preventing me from using it. How do I fix this?

Hi Pascal Max



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your Xbox One console on bootloop We are very glad to find some of the best possible options and troubleshooting's that we can provide for you.

Based on your description that you want to update your operating system on your console to OSU2. From this, perhaps the best support article that you can refer as well is still the support article link that you had attached on your thread. Meaning, all those steps are perfectly well balanced and as well as been detailed for users to understand step by step on how to initiate and work with the process correctly.

For now, it seems like that your box console is sitting for 45 minutes now and we do understand that once interrupting it might have encounter issues. But for now, you can try to turn off your Xbox console again and do the same step and as far as we move along try the OSU1 first before going to OSU2 since that is the first thing that needs to be done. And as well as please do as well let me know on what steps you have done already too on the support article that you have shared for us to be on the same page on where an what have you done as for troubleshooting your Xbox console.

Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.

Regards,



Microsoft Community Moderator

Hi Pascal Max



We have not heard anything from you in the last 72 hours. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.



Please create a new topic to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)



Regards,



Microsoft Community Moderator

Also,how do I prevent him from using my Microsoft account on xbox.com aswell as on my Xbox One because he added himself to my Microsoft family thingy on xbox.com and can change the password on xbox.com.