How do I play 2 digital downloads that I have bought but Xbox won't let me play

Kanjo �� · Mar 14, 2023

Iplayed one game got 5 achivments then try d to play next day and it say do u own this game ?happened twice with 2 games digitally downloaded any help appreciated

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Is this a recent purchase, Kanjo?

Also, please sign in to https://account.microsoft.com/billing/orders, and check if you can see the game order from there stated as "completed".

Once confirmed, remove and re-add your account by following the steps below:

" REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console."

If that still didn't work, this may be related to Xbox's issue:

[IMG]

DIPDIP0TAT0CH1P

Make sure you are signed onto the account that redeemed the code.

Go to Accounts and check your purchase history to confirm you redeemed it on the correct account.

dwgr8golfer

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suggestions would be appreciated

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How do I play 2 digital downloads that I have bought but Xbox won't let me play