How do I my progress of mergest kingdom from msn games to my Facebook account ?

Hi, Yuhao Li

I tried also to play mergest kingdom in crazy game and still white screen appeared

I tried to install the game in microsoft store and it works. but the problem is my progress is in MSN account. the option only available is connect to facebook which is you will again start to the beginning

I tried to open in other browser the cleverapps game mergest kingdom like google chrome or firefox and yet still white screen appeared.

I also do click other games link to microsoft edge that host cleverapps games and all there games appeared white screen not loading.

I admit the error because i do the reset settings on edge after the reset the mergest kingdom is now not loading but other games in microsoft is working except for the games link in all cleverapps

I try wifi and internet connection fix still problem persist. I dont know if the microsoft edge blocks cleverapps games but im sure that it works on early days. the reset of edge is i think the cause. my microsoft edge is built in cant uninstall it only offers repair

and if there is another way to refresh the games that are only link to other websites games like cleverapps

My progress game is in MSN account. if i could only switch it to facebook or google account then i can continue my progress



Thanks for your response Yuhao.

Hello LoriB723,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are playing Mergest Kingdom and the progress was completely lost. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.
1. Where do you usually play the game?

2. Are you sign in with the same account when you logged into MSN website to the account you registered with the game?

3. Are you connected online when you play the game?

We might need the assistance from the developer support team to get further assistance. You can them through email and submit a ticket. Click on the link below and select Merge Puzzle Support.

• Get Mergest Kingdom: Merge Puzzle - Microsoft Store
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jessica

If I understood correctly you want to delete all the progress made for this game, right?

Is this the game?

https://www.microsoft.com/en-us/p/mergest-kingd...

I try to unlink the game Modern combat 5 from the xbox account because makes conflict with my facebook account in the game. I make right click on the games list but the option of unlink the game not appear. And the game have not the option for unlink the
xbox account

Whe I open the game take the xbox account information and show an account without progress and new that should play from the beginning, so I must enter the facebook account to recover my game account and all the progress I should have, but if I close the
game the account of xbox again changes the account of the game. I need to unlink this game from xbox before I lose progress and only use the facebook link

When you launch the game you should see that it's syncing. Also, on your settings, you should see at least an account connected, it can be a social media account as well.