How do I make suggestions?

Here's the link guy/girls
http://battlelog.battlefield.com/

Hi there,

Thank you for reaching out to us. Can you clarify what kind of support you're seeking, some details should help us understand the issue that you're seeing. Of course, keep in mind that if it's a change in services, that you can make such suggestions over
user voice website. Otherwise, you can reach out to a support line for help with issues that can be immediately addressed. We're here to help.

What are you trying to do

If you are trying to makeup a reason for refund then no that would.be abusing the refund policy

Refunds should be used properly not because you completed the game

Do you still have access to her account, if so go to https://account.microsoft.com change password and remove all payment methods.

Hello

That is unfortunately how all companies function. The shipping is covered you just have to print the label off. Your only option is to mail it yourself and cover the cost of shipping. If you're vulnerable as you say and had the label you would still need
to go ship the parcel physically. You're gonna have to figure out a way like thousands of others have. Maybe you know someone that can print it for you. Maybe this isn't something you should do at all. Purchasing a new controller may be a safer option.