How do I let Microsoft know that one of their Sudoku puzzles is unwinnable?

MatthewDohmeyer · Jul 19, 2023

I will see if I can attach the related screen shot for reference, but I was playing the game on Grandmaster level for a normal puzzle and not in the daily challenge. I got to the end and I realized the game was only giving me eight 1's instead of 9. Once I placed the eighth 1, the counter on the block went to zero and would not let me place the final number.

Who can I report this bug to?

:)

WattyNuela

Hello MatthewDohmeyer, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

You can report this bug to the Microsoft Casual Games team by visiting the link below:

https://microsoftcasualgames.zendesk.com/hc/en-... > open the drop-down and click on “I want to report a bug”.

Mircyndria

I have also been having sign in problems but only with Sudoku. All my other Microsoft/Xbox games I play, Majong, jigsaw puzzles and ultimate word games sign in perfectly fine. The message says to check my internet connection but I've been playing WOW all
day with no problems so there's no problem with my internet. Please can you let me know how I can fix this problem?

DeniedCoast094

I am having the same problem loggig oto Microsoft Jigsaw. I can log on to Microsoft Solitare, Sudoku and Mahjong as well as Magic Puzzles. I log into all with my Microsoft log in and on the main Microsoft site. Please help.

AndyHanna

If that is the case I will uninstall the app. My experience is about 1 out of 3 are unwinnable in pyramid solitaire . I will uninstall the app and play the one on my Amazon Fire tablet. I have played 10 games so far and only 1 unwinnable game.

RickFroman

This problem has plagued my game playing in both jigsaw and Sudoku for over a month now. It seems that certain ads (yesterday it was the add for the NBA) cause my game play to freeze up. The timer (if I am playing the timed jigsaw)
continues to run (you can see the seconds ticking off) but you can do nothing in either game. Sudoku just sits there. If you happen to still be there when the ad changes, you may be lucky enough to make an entry in the puzzle. In the Jigsaw daily challenge,
the same problem exists. You could be in the process of moving a puzzle piece when the ad changes and your movement just stops and nothing moves again until the ad changes.

It is a most annoying problem and one that will very soon cause me to stop playing the various challenges as it is too frustrating. Recently I played the three Sudoku puzzles and it took over six hours to be able to complete them. Not because I couldn't
figure them out but because they continually froze up. Restarting the pc seems to do nothing to resolve the issue.

Hopefully someone from Microsoft reads these entries and can find someone to look into the problem.

How do I let Microsoft know that one of their Sudoku puzzles is unwinnable?