How do I have Xbox remove a digital charge that my 6 year old son did?

Hi, my name is Annanda, thank you for your question and for reaching out.

First of all, I want to state that Refunds are typically issued for requests meeting the following criteria:

" Requests are made within 14 days of the purchase date

Requests are for games in which you haven’t accumulated a significant amount of play time. "

Now, to ask for your refund you can follow this link and select " Sign In " on " To start your refund request, sign in "

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Also on this link, you can read more about refunds.

Please, keep in mind that not all refunds are eligible, okay?

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

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Best Regards, Annanda.

Playing Skylanders Swap Force on the Xbox One with my 6 year old son.

My son changed his card on his Xbox account a couple of years ago. He had mine and then got his own because I didn't want it linked to my card. He since lost his card and got a new one. He assumed he'd be dropped from the account when it was not a valid card and that his account would expire and cancel. BUT NO, Microsoft recovered MY OLD CARD and charged it and refused to credit my account when my credit card company disputed. This is crooked and angers me. That is stealing! A company cannot resurrect an old card and take the money. I want my card information forever removed from Microsoft. What a scam! How do I get my information removed and get my $59.99 credited back to my account?????

Sorry to hear about the charge on the account. I'm afraid that if the card was not properly removed from your son's account then that's why it would have been charged. When a new payment method has been added you must set it as the Primary and then you my physically select the Delete Card button on the old one. Once deleted, no company would be able to recover the card. You can check to see if your card is listed as a secondary or primary card on your son's card at https://account.microsoft.com

If Microsoft refuses to refund the charge then my suggestion would be to get the money from your son.

Think maybe you misunderstood. When the account that my 6 year old used was created, I had no other email account to link it to... so xbox created an email account for it.
[Mod Removed] or something like that. It also sets you up with a password. OK? Now, I have no idea how to access that email address. I have never used it, I don't even know it really exists or its something that xbox uses to fill in the blanks...

So when xbox started sending out these requests for more security information, my 6 year old son just clicked right on through or something. The password was reset, but there was no way to retrieve it since we don't have access to that email address.

I'm assuming when my 11 yr olds father set up the free trial, he did it under a child's account. How do I get this taken off and get his information off my
[Mod Removed] xbox? My 11 year old does have a gold membership. My 18 year old just plays on his.