How do I get Xbox Design Lab to let me sign in?

Hi LynnStevenson24, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

There's a quick fix for this issue, you need to create a new account alias and make it your primary.

You can revert to your previous alias aftere you sucesfully sign in on the Xbox Design Lab page.

Log in to your account with your current primary e-mail here: https://account.live.com/names/manage

On this page, you can add a new e-mail address and then select it as your primary by clicking on Make primary.

Then access the Xbox Design Lab page again.

I hope this helps.

Source:

https://support.microsoft.com/accou...-account-761a662d-8032-88f4-03f3-c9ba8ba0e00b

Hi LamaKing21, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

I kindly ask you to speak with the Sales Support.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback:

https://support.microsoft.com/home/contact

I hope this helps.

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

I am sorry to know about what happened. This has been actually happening to several users including myself. The issue seems to be on the server-side or back-end problem on their website. I suggest that you instead report it via https://support.xbox.com/xbox-live-status using the Report button you can see there.

The best option we can do for now is to try it again at a later time or try again to get in touch with a Microsoft/Xbox support.

Hi Ryun!

Sorry to hear about what's happening there. I have actually seen multiple users having the same issue. This could mean that it's a server-side issue. I suggest to wait and try it again for few hours. Please also report it through https://support.xbox.com/xbox-live-status, there's a Report button there.

Hi Jacob!

Sorry to hear about that. I suggest that you try to use a different browser or use incognito mode or use a different device. If nothing's working, you may instead use a different Microsoft account. Else, you may instead wait and try it again at a later time.