How do I get Verification working again?

Angel Hinkley · Dec 10, 2023

I was trying to verify my phone number and it asked for my password to confirm my phone number so I kept trying passwords that I thought were it but failed to get it so I had to go back and change my password so I could set my phone number. I came back to my account settings and tried to verify my phone number again with the new password and when I tried to send a code to verify my phone number it just said “Verification Unavailable” and told me it wasn’t working currently. I’m getting really frustrated and would like to verify my phone number.

:)

Hoskayra

Hi Angel, my name is Oskayra, I am delighted to be able to answer your question.

To help you better, how long have you been experiencing this error and has she tried again since then? Remember that it may be a temporary system error and Microsoft may already be working on it.

All the best
Oskayra

Vardagul

Hi Ceeya! My name is Darhlene and I’m here to assist you.

Try to sign in to your account at https://account.xbox.com to see if your new Gamertag shows up.

If the old Gamertag shows up, try to change your Gamertag on https://social.Xbox.com to see if you can change it for free.

Please take note that do not proceed to change if it charges you.

If there's a charge, contact Xbox support for further assistance. Here's how:

1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
2. Click on the "Contact Us" button on the right of the screen.
3. Select the issue you need help with and click on the "Next" option.
4. Sign in to your Microsoft account.
5. Follow the prompts to connect to a live chat agent.

If the reply solved your problem, please give it an upvote or accept it as an answer.

Kind Regards,
Darhlene

wi7bit

If you get the account back again, enable two-step authentication. It will put a stop to it instantly.

Details on how to do it can be found here:

https://support.microsoft.com/help/12408/microsoft-account-how-to-use-two-step-verification

ThatsMrJonesToY

can you (a rep) just tell me exactly how to get rid of this whole verification process. I have already verified my account through email and phone and yet when i turn my xbox on I am again prompted to do so again.

Nicholas J W

I have the same issue. I tried using PC/Phone combo to complete the verification and got this result. I tried using phone only and got this result. How can I do the verification via a PC if it requires a mobile authentication to work?!?

How do I get Verification working again?