How do I get support over a purchase I made but never received

Discus and support How do I get support over a purchase I made but never received in XBoX on Consoles to solve the problem; Around the end of November I ordered a controller from Xbox design labs. I was charged a little over 90 USD, I received a confirmation E-mail about a... Discussion in 'XBoX on Consoles' started by RandomDays158, Jan 17, 2023.

  1. RandomDays158
    RandomDays158 Guest

    How do I get support over a purchase I made but never received


    Around the end of November I ordered a controller from Xbox design labs. I was charged a little over 90 USD, I received a confirmation E-mail about a day later estimating about a 2-3 week delivery date. Around December 23rd I checked my Email for an update only to find no correspondence regarding my order, I then tried to track my order and surprisingly I found nothing. I then called and spoke to Microsoft Support, and was passed around through several department and people who ultimately told me they didn't have any record of my purchase, or order. About two hours into the phonecall the agent opens a "case" for me and says he'll look into it and estimates 3-5 business days and to expect an email. It has since been 19 days since I've even heard anything regarding my case, my money, or my controller. As it stands Microsoft just stole 90 bucks from me and is ghosting me.

    :)
     
    RandomDays158, Jan 17, 2023
    #1
  2. Daft Badger Win User

    How do I get a refund for a purchase I never made or downloaded?

    Not sure how someone "hacked" you but anything to do with billing/refunds etc. then you need to contact support

    support.xbox.com/.../contact-us as they are the only ones who can deal with this.
  3. Georges C. Win User

    How do I get support for an Xbox Design Lab purchase I never received?

    Hello again, choose some category so that you can enter the chat, the option to enter the chat with a player appears in the system , but will have to go through this process of the virtual agent and then will be attended by someone who can help you.
  4. Astonz Win User

    How do I get support for an Xbox Design Lab purchase I never received?

    But that's the problem. I'm trying to contact Microsoft support directly, but none of these options are relevant


    [​IMG]


    And even if I choose another option, there is no chat option (only an option to 'chat with a gamer', which obviously wouldn't help). During service hours there is an option to ask for a call back, but that doesn't work because of the issue in my first post.

    That doesn't leave me with many options, unfortunately.
  5. eds1989 Win User

    How do I get support for an Xbox Design Lab purchase I never received?

    It is pretty poor.

    I did eventually manage to fudge my way through the VSA and speak to someone, and they had a record of my issue from multiple previous attempts to contact someone, and they got a ticket opened straight away.

    They've apparently shipped my missing cable now, but it's ridiculous how difficult it was to just speak to someone! Especially as they resolved it so quickly. Imagine how much less frustrated I'd have been if it went straight to them in the first place!

    Come on Microsoft!
  6. Astonz Win User

    How do I get support for an Xbox Design Lab purchase I never received?

    It's pretty ridiculous.

    I did find that I could get directly to the virtual agent by going here:

    https://vsa.services.microsoft.com/en-nz/v1.0/

    (or for you in the UK you'd probably then this would be the one for you: https://vsa.services.microsoft.com/en-gb/v1.0/ )

    Unfortunately, when I ask it to speak to a human agent, it just says 'escalate' and it's broken from there.


    [​IMG]


    I feel like it could only be deliberately broken if every method of escalation is broken simultaneously, right?
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How do I get support over a purchase I made but never received

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