How do i get support from an actual person??

SmirkyGuide9770 · Nov 10, 2021

Hello, i am having an awful time with my Series-X. It keeps freezing games then instant power off. Other times it just dashboards games.

I have been trying and trying to get in touch with an actual person on the telephone but it is mission impossible.

The callback feature keeps telling me that something went wrong at their end try again, over and over.

The live chat people cant help me because they are not tech support, and they can not request a call back for me nor do they know any contact numbers.

What can i do to actually get help for my Xbox? This is possibly the worst ive seen anywhere to get actual help, i feel very disconnected and unable to use my console.

:)

MateusFontana

I understand, in this case, you will need to contact support, as I'm just a member of the community just like you. To contact them use the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

Or

Ask an agent a question

- Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

- Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector

MateusFontana

If none of this solved the problem, I'm afraid it's something hardware related, but as the community member above said, there are reports of FIFA 22 crashing on the Xbox series x, but I suggest you activate your console warranty, for that you should follow the instructions in the article below.

https://support.xbox.com/en-us/help/hardware-ne...

MateusFontana

Please try the solution below.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options:

- Select the option to keep your games and apps so that they are not deleted, make sure you know your email and password as they will be removed from the console and you will need to add them again.

- If the problem is not solved by doing the procedure above, do it again, but this time choose to delete everything from the console, there may be some corrupted files on the system.

SmirkyGuide9770

Why does it happen to me daily, even after resetting console, reinstalling games, everything possible. Yet my friends have no issues on the same games on their series x consoles?

I would put a service request in but it wont let me add my console, and it wont let me speak to anyone at all who can help on customer service. I just wish i could speak to a human on the phone.

Nursemorph

Is it specific games this happens to or all games? Some games, specifically NBA2k22 (and the next gen version of 2k21), are having issues with crashing the console etc and are being investigated; some games will sometimes close to dashboard for no reason (I get that sometimes with Forza Horizon 4)

How do i get support from an actual person??