How do I get support from a real person?

Before sending it in try performing a hard reset EXACTLY like this. I have known it to fix this issue many many times. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of
the console for 5 minutes. Plug the power cord back in and restart the console. Once it is back up and operational test the results.

If that doesn't work here are the numbers for the US and Canada.

United States

Hours of operation:

9 am to 1 am Eastern Time

6 am to 10 pm Pacific Time

Xbox Support

Toll free: (800) 4MY-XBOX or (800) 469-9269

Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

Games for Windows Support

Toll free: (877)-274-4349

Let us know. Good Luck!!

Thanks for reply, stupidly i pressed on code, only then i realised game wansnt compatible. Thank you

Hi Sean. If the code is game is unredeemed you should be able to get a refund for it online.

You must request a refund for an unredeemed code within 14 days of making the purchase. If the code has been redeemed, it will not be possible to process a refund, even if it's within 14 days of purchase.

To do this, go to your order history page, find the item, and select Refund information: https://account.microsoft.com/billing/orders/

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/gifting-digital-xbox-game-help

I understand, in this case, you will need to contact support, as I'm just a member of the community just like you. To contact them use the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

Or

Ask an agent a question

- Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

- Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector

If none of this solved the problem, I'm afraid it's something hardware related, but as the community member above said, there are reports of FIFA 22 crashing on the Xbox series x, but I suggest you activate your console warranty, for that you should follow the instructions in the article below.

https://support.xbox.com/en-us/help/hardware-ne...