How do I get support for my Xbox Series controller?

NN31415926535 · Dec 1, 2022

My Xbox Series controller has drift on the right stick. When I let go of it the stick physically centers but in games and programs still appears to point in a direction. I verified this with the Game Controller Settings in Windows and the results are the same whether wired or using Bluetooth.

I am completely unable to submit any kind of support request for a repair or replacement and was ultimately directed here. When I try to submit a request within my profile I get this:

What do I do? There are no Best Buy Repair Centers listed for the state in which I reside.

:)

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

NN31415926535, this message appears when the device is no longer under warranty, or the product was not purchased locally but was imported.

I'm sorry about that, friend.

I remain at your disposal if you have any further questions.

Francia J.

Kindly check if there is an update for your controller by following the steps below:

1. Press the Xbox button to open the guide, select Profile & system > Settings > Devices & connections > Accessories, and then select the controller you want to update.

2. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

3. If it says “Update,” select Firmware version, and then follow the steps provided.

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

If I may ask, what is the exact issue that you're experiencing with your controller in that way we can check what are the necessary steps to perform?

Didi1LM

The Left stick is experiencing drift. Whenever I play a game. the player character moves on their own after I let go of it.

NicoleR8

My controller just recv'd an update about a month ago. Just bought a pc and connected controller which works perfectly however I am unable to configure my controller due to the "app not supporting my firmware on my controller"? Im a little confused. It's an xbox elite series 2 controller so how does the app not support it?

How do I get support for my Xbox Series controller?