How do I get support for my controller?

Kindly check if there is an update for your controller by following the steps below:

1. Press the Xbox button to open the guide, select Profile & system > Settings > Devices & connections > Accessories, and then select the controller you want to update.

2. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

3. If it says “Update,” select Firmware version, and then follow the steps provided.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

If I may ask, what is the exact issue that you're experiencing with your controller in that way we can check what are the necessary steps to perform?

The Left stick is experiencing drift. Whenever I play a game. the player character moves on their own after I let go of it.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

NN31415926535, this message appears when the device is no longer under warranty, or the product was not purchased locally but was imported.

I'm sorry about that, friend.

I remain at your disposal if you have any further questions.

Hi WifiPassword,

Thank you for posting in Microsoft Xbox Community. I understand that you want to know the status of the delivery of your repaired Elite controller.

Sign in to your Microsoft account, select Devices from the menu, and then select the device that’s associated with your service order.

Once the device details section expands, select Check status.

Review the status of your order.

When Xbox ships your serviced product from the service center, you’ll get an email that includes a tracking number. Use that tracking number to check the shipping status at the carrier’s website or contact the carrier for info.

Note: It can take up to three days for the shipping status to update on the carrier’s website.

If you need further assistance with your order status, I would recommend that you contact Xbox support for complete information about your order. You may follow these steps:

Go to https://support.xbox.com/contact-us

Verify that you are within the support window listed under Contact hours.

Click "Contact Us."

Choose the item from the drop-down menu that best addresses your issue.

View the support articles that are offered on the page to see if they can address your issue. If you need more help, click See contact options.

Choose the option to "Chat online" or "Request a call" on the following screen, then fill in the required information.

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro