How do I get support for my controller?

Kindly check if there is an update for your controller by following the steps below:

1. Press the Xbox button to open the guide, select Profile & system > Settings > Devices & connections > Accessories, and then select the controller you want to update.

2. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

3. If it says “Update,” select Firmware version, and then follow the steps provided.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

If I may ask, what is the exact issue that you're experiencing with your controller in that way we can check what are the necessary steps to perform?

The Left stick is experiencing drift. Whenever I play a game. the player character moves on their own after I let go of it.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

NN31415926535, this message appears when the device is no longer under warranty, or the product was not purchased locally but was imported.

I'm sorry about that, friend.

I remain at your disposal if you have any further questions.

Hey there

You have to request the repair directly on the webpage