How do I get rid of a double NAT

Check the steps in this support page, Double NAT detected. It usually occurs if you have 2 or more network access devices attached and they are not configured correctly. eg a router and a gateway or modem.

Hi, C! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing some NAT issues.

To clarify, is this gateway the only network device you are using?

I'll be looking forward to your reply.

Best regards.

Hello!

Hope you are well. I'll be glad to assist you.

To eliminate this problem it is necessary to make some adjustments in your router, here are the general instructions

https://support.xbox.com/help/hardware-network/...

It is best that this type of configuration is done by your internet provider.

Best regards!

Hi tkmusic!

Thanks for keeping us updated! Double NAT detected during the multiplayer connection test would be an issue that you can definitely work through by using our article about how to make a change to

get rid of double NAT. However, this would not make a change to the situation with Midnight Club: LA. I recommend that you take XBF Diego's advice and
contact Xbox Support so that you can report the necessary data to help the engineers resolve the issue and get you back in the game.

Hope that helps you out!

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with double NAT.

You can check this support page for more information and some suggestion about this issue:

https://support.xbox.com/en-US/help/hardware-ne...

Hope that helps!