How do I get my parent approved game to download?

Hello SznJune,

Thank you for posting in Microsoft Community.

We understand that you are trying to download BattleBlock Theater on your console. If your parents has already approve the download you may try the following troubleshooting:



Check your internet connection:

Make sure that your Xbox is connected to the internet and that your internet connection is stable.



Restart your Xbox:

Try restarting your Xbox and then attempting to download the game again.



Clear your Xbox cache:

Clearing your Xbox cache can sometimes help with download issues.

To do this, go to Settings > System > Storage > Clear local Xbox 360 storage.



Another thing is that your father's approval should be done through Microsoft Family Safety app or Microsoft Family site. Please see this support article: Managing parental consent - Microsoft Support.

As this game is suitable for teen (13 and up), please try to install free games on Xbox that is for suitable for all. See this list for reference: Free to Play Games | Xbox.

Let me know if you can download the other games. If issue persists, please let us know any error message and NAT Type you are seeing on your Xbox Network. Please follow the steps below:

• Kindly go to Xbox Console's Settings.
  
• Select Network and Network Settings.
  
• Look for NAT Type.
  
• Please reply with a screenshot or picture of the Xbox Network.
  

Should you be playing on PC instead of console, please know that the Buy BattleBlock Theater | Xbox is on Xbox console version.

Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Well the spending page in Microsoft family now says something wrong happens try again later every time we opened it and every time we refresh it never fixed so……

Hello JACK Pickett,

Thank you for the additional information provided and truly apologized for some delay with my responses.

We will reach out to our live support channel to help you purchase the game because they have the tool to check what is causing the error when making some purchase in your account. Let us help you how to get there:

• Please use this link: Contact us | Xbox Support
  
• Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
  
• If not, please select the country/region it is showing and select the correct one among the lists.
  
• Make sure to use to check the available contact times of the support.
  
• Select the "Contact Us" button
  
• Select the drop-down menu options that will match your concern.
  
• The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
  
• On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
  
• If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
  
• Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
  

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,

Hello JACK Pickett,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are trying to purchase the game after it has been approved by parent under Xbox Family settings app and the game won't up. Let us check and see on what we can do to help resolve your concern in a timely manner.

If we may ask, what specific game are you trying to purchase? You can turn off " Ask to buy" feature under the Xbox Family settings app. To do so, the parent's account or organizer under Xbox Family settings app must change the settings. Here are the steps:

• Sign in to your Family page with an adult Microsoft account.
  
  Family page settings
  
• Find the child's name and select More options > Spending.
  
• Under the Ask to buy section, switch Needs organizer approval to buy things to Off.
  

If after changing the settings and still can't make any purchase of the game, you can try to purchase by using New Inprivate Window of your browser or use different device. If the issue still persists, you can ask your parent to make the purchase or we may need the assistance from our live support channel for further assistance.

For your reference, see: Purchase settings for child accounts | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,