How do I get my old account back if my phone number was changed because of my cell phone...

Discus and support How do I get my old account back if my phone number was changed because of my cell phone... in XBoX Accessibility to solve the problem; I can’t get the confirmation code on my old phone because I don’t have it anymore and yahoo deleted my account link to it I had my account for over 30... Discussion in 'XBoX Accessibility' started by Ted Thompson1, Nov 19, 2023.

  1. How do I get my old account back if my phone number was changed because of my cell phone...


    I can’t get the confirmation code on my old phone because I don’t have it anymore and yahoo deleted my account link to it I had my account for over 30 years with over 200 games paid digitally I called Microsoft and they told me that I have to check my email witch I don’t have anymore after they couldn’t help me so I sold my system out of anger and the fact that they stole everything I brought I even gave them my bank card numbers and they still couldn’t do anything cause they said it all computer generated like what so at the end of the day all I can feel was depressed stress and aggravated all because I can’t just use simple information to get my account back thefts are what these companies are

    :)
     
    Ted Thompson1, Nov 19, 2023
    #1
  2. Daniel Gill_354 Win User

    How do I get my old account back if my phone number was changed because of my cell phone provider

    Hi Ted T, my name is Daniel and I would be happy to help.

    I am very sorry to hear that you no longer have access to your account due to a phone number that you do not have access to. I know how frustrating it can be when this happens. Let's say the only alternative you have right now is to submit the account recovery form (I think you mentioned trying to fill out the form, but believe me when I tell you that this is the only solution to regain access to your account), me too I have been through this situation and I can give you some recommendations:

    The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

    https://account.live.com/acsr

    Please note that Support cannot help recover accounts, but in that case if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

    Support: https://support.xbox.com/contact-us/

    Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

    Let me know if you have any other questions or if this information was useful to you, remember that your answer is very important and I will be willing to continue helping you.

    Thank you for being so kind and I wish you good luck.

    Best regards,
    Daniel.
  3. Orion5105 Win User

    Locked out of account.

    It's a personal account. I lost my cell phone in November of last year and opted not to buy a new one because I have a work cell phone with the job I have now. To save costs, I let my old number go. We'll my old cell phone had my authenticator and my Gmail account as well as my Microsoft account was tied to both. The account I don't have access to is *****@gmail.com which is what I have my Microsoft ultimate subscription tied to. My old cell number is 6********. My new Gmail account is ********@gmail.com and cell phone is 6********. My dob is ******. My name and address is ****** . I can provide my drivers license, credit card, gamertag, as well as Xbox serial number, screens hots, etc. I'm a it engineer that is a Microsoft partner.

    EDIT: Removed personally identifiable information (PII) from post.
  4. Naman Dubey1 Win User

    How do I change my phone number on my Microsoft account?

    It most certainly does not work. Because as soon as i put in my password to log in. It wants to verify my account on my previous cell phone number.

    I have to get inside my account to change my number which at the moment it isn't allowing me.
  5. lbryanlopez Win User

    Info transfer details

    i tried to change my phone number because its been a year that I've had a new one and when i tried to change it i got asked for a pin that was going to be sent to my old phone number but i got a option to send a security email to my second email but when i put my information on the email to try and change my number i was told that my information was going to be transferred and i could do anything with my account. I called support and asked for help but i was just told that my account will be locked after 30 days which I don't want. All I wanted to do was change my old phone number to my new one.
  6. ManneredSummer Win User

    Error [0x80190193]

    My friend was unable to create parties after signing into my account on his Xbox. Im having some troubles changing my privacy settings as I no longer have access to an old phone number (A code has been sent to the old number because I cant just 'access important
    information'

    Since it takes a month for the phone number change process, would customer service be able to change my settings for me or do I have to wait?
Thema:

How do I get my old account back if my phone number was changed because of my cell phone...

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