How do I get my Microsoft rewards account unsuspended

Discus and support How do I get my Microsoft rewards account unsuspended in XBoX Accessibility to solve the problem; I've had my Microsoft rewards account suspended for about 3 years now and I've asked Microsoft several times to unsuspend my account, as I got... Discussion in 'XBoX Accessibility' started by Dom A-T, Jan 6, 2024.

  1. Dom A-T
    Dom A-T Guest

    How do I get my Microsoft rewards account unsuspended


    I've had my Microsoft rewards account suspended for about 3 years now and I've asked Microsoft several times to unsuspend my account, as I got suspended for changing my time an hour backward or forwards (I can't recall). as it was daylight savings time and my laptop didn't change the time on its own.

    I've already called and emailed Microsoft support, nothing helped. I'm unsure if it's because I sounded like a kid or not, or something else happened.

    Over these 3 years I've racked some points, but can't use them. Please help

    :)
     
    Dom A-T, Jan 6, 2024
    #1
  2. Dom A-T Win User

    How do I get my Microsoft rewards account unsuspended

    Also I forgot to note, to the Microsoft employee(s) that may reply, this is on a different account and I will comment further when I get a response.
  3. Jhonkito Win User

    How do I get my Microsoft rewards account unsuspended

    Hi Dom, my name is Jhon, and will be a pleasure help you

    I understand you are having issues with your rewards account. Unfortunately, here on the community forum, all members are also users like you. And we do not have access to validate your account.

    Regarding account suspension, there are a couple of possible reasons.

    1. Your account has been detected to violate the Rewards terms of service.
    a. Use a third-party app, such as a VPN, to access different reward markets
    b. Use multiple accounts when using the program on the same device
    c. Use tools or search for random words or letters to earn points faster
    2. There is a glitch with the rewards program, resulting in your account being misidentified as violating the terms of service.

    You could also check your email account to see if there were any email reports, also check your spam folder and do the following:

    -try to ask the exact reason for the ban by replying to the response email.

    As a last option, you could contact one of their specialists through the following link:

    https://support.microsoft.com/supportrequestform/cf50b787-a987-a7ff-133c-6c4e3f638013

    For your reference, I've included some links where you can find more details about the solutions I suggested

    credits to Van: https://answers.microsoft.com/thread/963c9654-6697-4b06-b030-145af36de907

    credits for Ulysses:
    https://answers.microsoft.com/thread/c6ba176b-1637-4393-a873-0b84c073f002

    credits to Glenn Rue:
    https://answers.microsoft.com/thread/bb11f632-62d0-4b35-a4b0-f048e1248d7b

    I hope the information I gave you has been useful, have a happy day.
  4. JosefLBohorquez Win User

    How do I get my account unsuspended

    Hi, if you're able to see something like "account locked" as soon as you sign in
    You may need to fill the account reinstatement form to obtain a response from the Microsoft Account Rebiew team
    https://www.microsoft.com/en-us/concern/Account...

    Right now that's the only way to appeal
  5. JosefLBohorquez Win User

    How do I get my account unsuspended

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Jack

    Do you have access to your Microsoft account?
    Or Microsoft support were not able to help you with this and they locked your account to avoid fraudulent use?
  6. Jack Worthan Win User

    How do I get my account unsuspended

    Yes I do have access to my account however I was notified it was suspended indefinitely and that support couldn’t provide any details or further reasoning as to why. I’ve done nothing wrong apart from some hacker stealing my gamertag there should be no fraudulent activity which I discussed that problem with support last week so if this was a ban for his activity on my account it is definitely late and unwarranted. And I believe he was unsuccessful logging into my account he changed my gamertag without actually having access to my account info support has not been helpful and I would just like to resume playing games on my account.
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How do I get my Microsoft rewards account unsuspended

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