How do I get my item back?

Hi MAMB870, my name is Rodrigo.

I truly am sorry to hear that.

Since it's a in-game item, it can't be "refunded".

I kindly ask you to speak with the XBOX Staff.

Please enter this link:

https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

They can check your information and see what can be done.

Hello, Adam. Thanks for replying.

Could I know if more than 24 hours have passed since the date of purchase? According to the following article from Ubisoft, “If your purchase has not appeared in your game after 24 hours, please get in touch, providing us with a screenshot of your transaction history and letting us know which store you purchased your R6 credits from.”

Reference link:
https://www.ubisoft.com/help/rainbo...and-r6-credits-in-rainbow-six-siege/000063172

So, what I could suggest, in case this time has already passed, is to contact them as advised in that article.
https://www.ubisoft.com/help/contact

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello, Adam A. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

IMPORTANT: Refrain from sharing personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, I would like to ask if you play this game on Xbox, or do you play on PC?

This question is asked because exist the chance that you acquired the coins for the Xbox version of this game. Please note that even if your accounts are linked and this game supports having the same in-game currency across platforms, you still need to open the Xbox version of the game to see the coins reflected everywhere.

I'll remain attentive to your comments.

Regards,

Arturo.

i would like to play it on pc

i played cloud gaming with xbox game pass ulimate and i got the credits and i just loaded up the game on my ubisoft after

Edit: I had deleted my profile and items, and now everything is gone how do i get it back!!!!~~!!~!!!!!!!!!!!!!!!!!~!!!!!??????????