How do I get my headphone jack to connect into my xbox series x/s controller correctly?

Blake_262 · Nov 14, 2022

My headphones jack cable fits into other non microsoft controllers but my new xbox series x controller is showing low quality audio when I plug my jack cable in, and when I shine a flashlight onto it I can see the jack cable angled and not fully in so when I put on my headphones the audio is low and I can barely hear anything. There is an angle where my jack cannot completely go in but it still clicks when it goes in. Why isn’t it connecting properly and what can I do to get my jack cable filly inside the controller?

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Blake

I found this strange, Xbox series X/S controllers has the same 3.5mm jack connector as the Xbox one controllers

Why headphones do you have?
Did you tried using a completely different headset to see if something similar happens?
Or if you have another Xbox Series X/S controllers please try the headphones there

SvenTheDragon

Thank you!

also, I have another question that I forgot to add to the original post:

Will Xbox one controllers work with the Series x and Series s? I'm thinking about getting a new controller because my current one is pretty old.

one last question: do controllers bought from the Design Lab have headphone jacks on the bottom?

Thank you so much!

-Sven

Bryan.E

This does not occur if I connect the same headset via wire/headphone jack to the controller.

It only occurs when connected wirelessly to the Xbox one S.

Please fix.

Lexman61

Thank you very much for the prompt reply.

My problem is the following (described in a more detailed way):

I want to use a high end PC headset to game and chat on my Xbox One X. The headset has two jacks; one for game audio and one for the mic.

If I plug the mic jack directly into the controller and the audio jack into the DAC I DON'T get any chat audio. Doing the same thing with a Y splitter connected to the controller (and plugging just the mic jack in also does NOT allow for chat audio).

I want to use my DAC since the audio quality is noticeably better with this set up and it also allows me to enjoy game audio with high impedance stereo headphones without loss of volume (the controller just doesn't have enough power to drive 250/600 ohm
headphones).

All my connections are CTIA compatible.

Hope to have supplied enough information to know if what I want to do is possible.

Thanks again for any information.

[Farscape]

they are the same as the standard xbox one s controllers, so with pc you can use via bluetooth(audio through headphone jack not supported)

or wired(supports audio via headphone jack)

How do I get my headphone jack to connect into my xbox series x/s controller correctly?