How do I get my headphone jack to connect into my xbox series x/s controller correctly?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Blake

I found this strange, Xbox series X/S controllers has the same 3.5mm jack connector as the Xbox one controllers

Why headphones do you have?
Did you tried using a completely different headset to see if something similar happens?
Or if you have another Xbox Series X/S controllers please try the headphones there

Thank you!

also, I have another question that I forgot to add to the original post:

Will Xbox one controllers work with the Series x and Series s? I'm thinking about getting a new controller because my current one is pretty old.

one last question: do controllers bought from the Design Lab have headphone jacks on the bottom?

Thank you so much!

-Sven

Geri, I'm not sure if you still are receiving this thread but I did get my replacement Xbox controller today and I hooked it up to my series X and everything worked fine except that there is no sound coming through my wired headphones. These are Arctis Prime Steel Series wired headphones that worked fine with all my other controllers and just recently with my Xbox series X controller but when I connected to the Elite control they sent me it does there's no sound coming through. I cleaned the port a harder rebooted my Xbox Series X I updated the firmware and still no results.

Do you have any suggestions?

My controller stop working too series x , factory controller . Last night working and today my samsung tv remote control my xbox and the xbox controller no longuer view by the xbox , i use another controller from my other xbox seris s , and this controller work but not the one work last night , i try the little button to match xbox with but nothing , the controller do no longuer view on my xbox series x , can control de series s but can't be view or connect to the series x anymore

This does not occur if I connect the same headset via wire/headphone jack to the controller.

It only occurs when connected wirelessly to the Xbox one S.

Please fix.