How do I get my gamepass library to show on the xbox app PC?

John 1910 · Sep 5, 2023

On the standard xbox app, the top tab underneath the user profile pic is the gamepass "Home"; it has a small icon of a house. However, for my xbox app this house icon with gamepass is not found. Instead, I only have "My library" and "Store".

I currently own gamepass ultimate and it does show underneath my profile pic. My microsoft store is logged into the same account, and I've tried resetting and redownloading the app. I have another laptop that is able to show the feature. Could it be because I'm running Windows 11 on my current PC and the other one is Windows 10?

Unfortunately, I can't seem to be able to upload any screenshots. Best I can manage is google drive links.

Mine

https://drive.google.com/file/d/1i0zlVvsxtXO_rn7OXtr-OSDwS-Ym3LLo/view?usp=drive_link,

Xbox's

https://drive.google.com/file/d/1_lZW3L1i5dZN3lV4Eg7iZNN66NEQ8I5L/view?usp=drive_link

:)

John 1910

All methods unable to work. Microsoft store does not have game section only home.

CarTzy

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

CarTzy

Hello John 1910,

Thank you for posting in the Microsoft Community.

I can see that you are having trouble accessing your gamepass library on the xbox app PC. You can try the following steps to see if they help:

- Make sure your xbox app and Microsoft store are updated to the latest version.

- Sign out and sign back in to your xbox app and Microsoft store with the same account.

- Restart your PC and launch the xbox app again.

- If none of the above steps work, you can still access your gamepass library through the Microsoft store app. Just go to the "Gaming" section and select "Xbox Game Pass" from the menu.

-Reinstall the Gaming Services app on your Windows 10/11 device:

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
Restart your device and try to install the game again.

-Uninstall and reinstall the game

If you're having trouble getting a game to play, uninstalling and then reinstalling the game might help. Occasionally, game files may get corrupted or altered, especially if you've had a malware problem or are running a game modification on your device.

Some games can even repair the original files without you having to remove the game completely. However, if you installed the game from the Microsoft Store, you'll only be able to completely uninstall and reinstall the game. For more info, follow the steps in:

How to install and uninstall a PC game on a Windows device

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Christyna64

The library of games for GamePass are different for Xbox and PC. If your subscription isnt' showing up in the Xbox beta app, try reinstalling it then signing in with the same account the Ultimate GamePass is on.

John 1910

Thanks I managed to fix the issue. I changed my region in settings and it worked.

How do I get my gamepass library to show on the xbox app PC?