How do i get my game back?

oliver gortych · Mar 9, 2025

I factory reset my pc when I logged onto the xbox app I found that Minecraft dungeons was missing and not in my library, Im looking for a way to get it back.

:)

Jonathan Deives

Hi, my name is , I'm a member of the Xbox community like you. I understand your problem, don't worry I'm here to help you.

Open the Microsoft Store and sign in to the account that the game was purchased on.

Also make sure you are signed in to the correct account and check if the purchase is in your order history;

https://support.microsoft.com/en-us/account-bil...

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate your license for the game. Please sign in to https://account.microsoft.com/billing/orders and check if you can see the game orders for the games from there, please make sure that they're all showing as "completed".

Once confirmed, sign out on Minecraft launcher then quit the app before signing back in.

SiloInky

Unfortunately that didnt work, it still says i dont own rdr2

BakyOsijekHr

Nobody can stole your game dear sir. It must be listed in ready to install. The best solution is to contact support here. Very sorry to hear about that problem. Must
be very annoying.

DeniqL

Oh, yeah, my bad did not read that right haha

Were you game sharing or go you own multiple accounts?

How do i get my game back?