How do I get my Forza Horizon 5 bundle on an XBox Series X that seems to have been...

My issue is slightly different.

I bought the XBox Series X console with the Forza Horizon 5 Bundle.

When I check with the “Included with this Xbox console@ it only shows Diablo IV - Standard Edition.

What the heck? Where is my Forza bundle?

The box was sealed and doesn’t appear to be open box.

Hello Stanley,my name is Marvina, I will be happy to help you.

I'm so sorry you received an Xbox Series X console with the wrong game. Here are some steps you can follow to get the correct Forza Horizon 5 software package:

Contact Microsoft customer support. You can do this by phone, email, or live chat.

When you contact them, please provide the serial number of your Xbox Series X console and your order information. They will help you solve the problem.

Return the Xbox Series X console to Meijer. If you purchased the Xbox Series X console at Meijer, you can return it to the store for a replacement. Make sure you have the original sales receipt.

If you decide to return your Xbox Series X console to Meijer, be sure to request a replacement with the correct Forza Horizon 5 software package.

Here are some tips for contacting Microsoft customer support:

Be patient. Microsoft customer service can be busy, so please be patient and wait for a representative to assist you.

Be clear and concise. When contacting customer service, be clear and concise about your issue.

Have the necessary information at hand. When you contact customer service, have necessary information ready, such as the serial number of your Xbox Series X console and your order information.

Source: https://www.xbox.com/consoles/xbox-series-x/forza-horizon-5-bundle

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Is there a way to get the correct bundled software that I purchased?

It seems like I am just stuck with a system that was less valuable than what I bought and now am just left in a void.

Can Microsoft assist or am I out of luck?

Meijer is refusing to return or exchange the unit.

So, my only hope for problem resolution is through Microsoft to help in this matter.

I have the serial number off of the unit that I received and it is different from the serial number listed on the box.

So, I definitely received the wrong unit.

Is there anyway to get this unit converted to the correct bundle?

It appeared that the box was still factory sealed.

It just contained the wrong unit.

Hello, okay let me know if you need any other information.