How do I get my Forza Horizon 5 bundle on an XBox Series X that seems to have been...

Discus and support How do I get my Forza Horizon 5 bundle on an XBox Series X that seems to have been... in XBoX Games and Apps to solve the problem; I purchased a sealed box at Meijer that should have had the Forza Horizon 5 with the Hotwheels add-on. Instead, when I check the Account… Included... Discussion in 'XBoX Games and Apps' started by Stanley Kaempf, Dec 23, 2023.

  1. How do I get my Forza Horizon 5 bundle on an XBox Series X that seems to have been...


    I purchased a sealed box at Meijer that should have had the Forza Horizon 5 with the Hotwheels add-on.

    Instead, when I check the Account… Included with this Xbox console… I find it has Diablo IV - Standard Edition.

    How do I get the correct bundled software that my son wanted for Christmas?

    :)
     
    Stanley Kaempf, Dec 23, 2023
    #1
  2. Stanley Kaempf Win User

    I bought a series x with Forza bundle but skipped the install while setting up my console how do I now get the game

    My issue is slightly different.

    I bought the XBox Series X console with the Forza Horizon 5 Bundle.

    When I check with the “Included with this Xbox console@ it only shows Diablo IV - Standard Edition.

    What the heck? Where is my Forza bundle?

    The box was sealed and doesn’t appear to be open box.
  3. MarvinaPerez Win User

    How do I get my Forza Horizon 5 bundle on an XBox Series X that seems to have been incorrectly bundled with Diablo IV?

    Hello Stanley,my name is Marvina, I will be happy to help you.

    I'm so sorry you received an Xbox Series X console with the wrong game. Here are some steps you can follow to get the correct Forza Horizon 5 software package:

    Contact Microsoft customer support. You can do this by phone, email, or live chat.

    When you contact them, please provide the serial number of your Xbox Series X console and your order information. They will help you solve the problem.

    Return the Xbox Series X console to Meijer. If you purchased the Xbox Series X console at Meijer, you can return it to the store for a replacement. Make sure you have the original sales receipt.

    If you decide to return your Xbox Series X console to Meijer, be sure to request a replacement with the correct Forza Horizon 5 software package.

    Here are some tips for contacting Microsoft customer support:

    Be patient. Microsoft customer service can be busy, so please be patient and wait for a representative to assist you.

    Be clear and concise. When contacting customer service, be clear and concise about your issue.

    Have the necessary information at hand. When you contact customer service, have necessary information ready, such as the serial number of your Xbox Series X console and your order information.

    Source: https://www.xbox.com/consoles/xbox-series-x/forza-horizon-5-bundle

    These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

    Sincerely,
    Marvina.
  4. Stanley Kaempf Win User

    How do I get my Forza Horizon 5 bundle on an XBox Series X that seems to have been incorrectly bundled with Diablo IV?

    Is there a way to get the correct bundled software that I purchased?

    It seems like I am just stuck with a system that was less valuable than what I bought and now am just left in a void.

    Can Microsoft assist or am I out of luck?
  5. Stanley Kaempf Win User

    How do I get my Forza Horizon 5 bundle on an XBox Series X that seems to have been incorrectly bundled with Diablo IV?

    Meijer is refusing to return or exchange the unit.

    So, my only hope for problem resolution is through Microsoft to help in this matter.

    I have the serial number off of the unit that I received and it is different from the serial number listed on the box.

    So, I definitely received the wrong unit.

    Is there anyway to get this unit converted to the correct bundle?

    It appeared that the box was still factory sealed.

    It just contained the wrong unit.
  6. MarvinaPerez Win User

    How do I get my Forza Horizon 5 bundle on an XBox Series X that seems to have been incorrectly bundled with Diablo IV?

    Hello, okay let me know if you need any other information.
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