How do I get my account back ? Please help .

Discus and support How do I get my account back ? Please help . in XBoX Accessibility to solve the problem; I’ve been logged out of my account , something about my password was at risk etc, I’ve tried to reset it I have the same original email but I know... Discussion in 'XBoX Accessibility' started by james sowards, Feb 9, 2025.

  1. How do I get my account back ? Please help .


    I’ve been logged out of my account , something about my password was at risk etc, I’ve tried to reset it I have the same original email but I know longer have access to my phone # associate with the account. I’ve filled out the form to verify myself a million times to the best of my ability and every time I’m met with failure, I still have my email with proof of purchases and downloads but nothing seems like enough to verify myself. I’d rather not lose all the games I paid for please help .

    :)
     
    james sowards, Feb 9, 2025
    #1
  2. Gerardo CG Win User

    help please how do i get money back?

    Hi there Anonomys222, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

    If your refund has been denied, please reply to the email you received informing you of the refund rejection. In your response, explain in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and to get back in touch with the team that originally handled your refund request.

    In case you haven't received any email informing you of the refund rejection even after 24 hours, and after checking your spam/junk email folder, then I recommend reapplying for the refund using this alternative link:

    https://support.xbox.com/forms/request-a-refund

    If your refund is denied again this time, you should now receive an email informing you of the denial, as this is the only way they have to communicate this information when the refund is requested through that link. When you receive the email, respond to it as I mentioned before.

    Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

    Thank you for your understanding, and I wish you good luck.

    Kind regards,
    Gerardo.
  3. -Mador Win User

    How do I get my account back?

    Unfortunately, I think your only option is the account recovery form.
  4. Sodangidni Win User

    how do i get my account back

    Hello, Bobel C. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

    I’m sorry to hear you’re having trouble retrieving your Microsoft account.

    As you don’t recall the email address, you may want to try recovering your account by submitting the account recovery form but using instead a previously linked phone number or previously created Skype username (is not the same as our gamertag)

    The form can be accessed here:

    https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Thanks for your attention,

    Arturo.

    Note: Please refrain from sharing personal information, including email addresses, gamertags, etc. As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.
  5. kyle_m4496 Win User

    How do i get my account back?

    Unfortunately not, your email being removed from the account makes it impossible to recover.

    Please reach back if you have further questions.

    Regards,
    Kyle
  6. kyle_m4496 Win User

    How do i get my account back?

    Hi Razvan. My name is Kyle and I'm an independent advisor.

    It sounds like your account may have been hacked. Have you received any emails recently about your Microsoft account's security information being changed?

    Thanks,
    Kyle
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How do I get my account back ? Please help .

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