how do i get my account after it was compromise back without having an xbox id where...

Discus and support how do i get my account after it was compromise back without having an xbox id where... in XBoX Accessibility to solve the problem; my account was compromised. i had sold my xbox one three years back and i did factory reset it. i was signed in through the app and website to keep it... Discussion in 'XBoX Accessibility' started by Nicholas Estrada, Apr 28, 2023.

  1. how do i get my account after it was compromise back without having an xbox id where...


    my account was compromised. i had sold my xbox one three years back and i did factory reset it. i was signed in through the app and website to keep it active. after that, one day i logged in and skype was opened, ive never had it linked to skype and it was under a different name. i tried my best to change my account info right after and it logged me out really quick, ever since i havent been able to log in and says my credentials are at risk. ive already tried the acsr form, thats being quickly denied that xbox support agents have suggested me to try. i dont mind if i have to transfer my data from that account to a new one. i just need my data back and things ive bought. i dont have the old email anymore, since its an old yahoo account hasnt been active since 2014 and my phone number isnt activated but i can confirm the entire number as well. i cant even change either of them to recover it. i know the info i have used for usernames, passwords, billing, addresses that were linked and its even linked to my family's accounts that are active. nothing is working.

    :)
     
    Nicholas Estrada, Apr 28, 2023
    #1
  2. Georges C. Win User

    how do i get my account after it was compromise back without having an xbox id where account was on?

    Hello, first it's a pleasure to be able to help you today.

    My name is Welcome to the community.

    Hello Nicholas, I see in your description that you contacted support after filling out the form, usually in these cases they usually do an Account Takeover, did you manage to do some procedure with them?
  3. Nicholas Estrada Win User

    how do i get my account after it was compromise back without having an xbox id where account was on?

    hello, the furthest i got with xbox support was to make a new separate account. they had told me they could transfer everything to a new account within a couple of days , then nothing was ever transferred to the new account.
  4. Georges C. Win User

    how do i get my account after it was compromise back without having an xbox id where account was on?

    Hello again, this is really strange, you would have asked them for an ACT (Account Takeover)

    ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

    Here in the community we are independent consultants, so we do not have access to the same information and tools that support has.

    Each account recovery case is unique, and if you request the ATO, you must wait for a response from Microsoft's investigation department.
  5. NijiNoKunoichi Win User

    Support options for XBOX Live subscribers whose Windows Live ID is compromised.

    Because a compromise to your Windows Live ID usually means a compromise to your Xbox Live account as well (since that's how you redownload a profile and change settings: by Windows Live ID and password), if you call Xbox Customer support and tell them your
    Windows Live ID has been compromised and you believe your Gamertag has been as well, they will review your account and escalate it to the Investigations Team. They do they actual investigation, and they don't release the details on how that's done to the public,
    since then those who are so inclined to steal accounts (shame on them) would know how to get around the investigation.

    At any rate, the only time I've ever heard of Xbox Customer support not doing an investigation is if there was never a Gamertag linked to the Windows Live ID in question. Only then does it have to go to the Windows Live Team alone. At least, that is my understanding
    of the matter.
  6. Gunp0wd3rnL34d Win User

    My Account got stolen

    Please do not post personal information for either yourself or others on the forum.

    If you feel that your account information has been compromised, you need to contact XBox Support via telephone so that they can securely help you. After that, I would suggest changing your windows live ID and password. You can find information on how to
    do that here:
    support.xbox.com/.../manage-live-id
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