how do I get Minecraft back?

Hi there! This is Virginia O.

I understand that you want to play Minecraft however you are asked to buy it again.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Kindly verify your game purchase to your account by checking your Order history here: https://account.microsoft.com > Order history.

Once you see the game there you should have the option to install the game.

It is the games license that'll enable you to install and then play the game.

To install the game once the license is verified, go to Store> Search for "Minecraft" and you should have the option to "Install"

Thank you for your cooperation.

Hello again, yes, I understand but if the system shows that the pack has already been redeemed unfortunately it will not be possible to redeem it again.

I never redeemed it but it says I did

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

HelloAshton, the consoles that come with the Pack to be redeemed on the account, can only be redeemed once.

If it was redeemed on your console in one account unfortunately it cannot be transferred to another.

I don’t have another account