How do I get me controller replaced with warranty

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your controller's warranty.

If your controller is still in warranty, you can check the details by registering that here:

https://account.microsoft.com/devices/

Once registered, the warranty will show and you can also place an order there to get your controller serviced.

Hope that helps!

Un-freaking-believable.

History says if I do this I will be shipped a standard replacement controller (my roommate used Xbox Labs a long time ago, got one with broken shoulder buttons, got a standard controller as a replacement). A quick review of the warranty also says if I choose to process a repair with them I will receive a refurbished replacement.

I want the CUSTOM ENGRAVED controller I ordered.

I paid $80, how do I go about initiating a replacement that will get me the controller I ordered and not an standard black controller that I could get for under $50 at the local store? Barring that, how do I get a refund?

There're all under warranty but why do 3 controllers have the same fault?

Am I the only person having this problem or is it a common issue?

Do the replacements come with a new warranty or the balance of the original warranty? Eventually any replacement controllers won’t be under warranty if the fault is ongoing.

How do I use my console while waiting for new controllers as the old ones are required to be sent back first?

So many questions.

I did not activate the Microsoft warranty as it was out of warranty and I had to purchase the replacement controller that was sent to me. The controller is faulty and I want a refund of the replacement order and return the faulty controller sent to me

I'm Samy an independent advisor.

Welcome to the community. How are you?

As you mentioned that the controller is under warranty, the best thing to do is order a replacement controller. I recommend trying to open the replacement order again for your controller.