How do I get in touch with Xbox?

Hi Kevin! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox console.

You can create your free warranty repair order for your console by signing your account and follow the instructions through the link below:

https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

I understand that you are having problems contacting Microsoft Xbox Support. You may follow these steps according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).





Thank you for your understanding.



Respectfully



Xbox Forum Moderator

Microsoft Community

Hello TristanAmaya,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you wanted to connect with a live representative from Xbox support. There could be a lot of reasons why it will not connect you to the live support. Please consider your internet connection or if you are connected with virtual private network (VPN) or proxy server it will block you or will not allow you to access some sites. You may try New Inprivate Window or press Ctrl+Shift+N browser, different device/s or connect to different network and follow these steps:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   

Please let us know if that helps.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Cody! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration but, don't worry, I will help you get this sorted out.

If you haven't tried to submit an account recovery request, I would suggest that you please try to fill out this form. When you do, please take your time to provide accurate answers to the questions asked on this link:

https://account.live.com/acsr

Please wait for at least 24 hours after submitting the request to get a response from Microsoft.

Just a friendly reminder that we are Microsoft users just like you in this community. We are not Microsoft employees and we do not have access to your account or any tools to manage it.

For further assistance, you can contact their Xbox Live Chat Support. Here's how:

1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
2. Click on the "Contact Us" button on the right of the screen.
3. Select the issue you need help with and click on the "Next" option.
4. Sign in to your Microsoft account.
5. Follow the prompts to connect to a live chat agent.

If you are unable to contact Xbox support due to having no account, try to use a different Microsoft account or create a new one at https://account.microsoft.com.

Kind Regards,
Darhlene

Hi there

Sorry to hear you haven't received your controller and not having luck with a phone call.

May I ask have you tried starting a Web chat via the contact us section?

Xbox support

Track Microsoft order

Microsoft support

Good luck and I hope this gets resolved for you.