How do I get in touch with someone about a replacement controller lost in the post. The...

Hello D414,

We really understand the inconvenience caused and couldn't really imagine how important it is for you to be able to fix this problem as soon as possible. However, we realized that this issue would be handled better by our live support team so they can properly verify what is happening to your account. They are more equipped with all the tools and resources to get your problem diagnosed. Please follow the steps below to contact our live support team:

Please use this link: Contact Contact us | Xbox Support

Scroll down and look to the bottom left side if you can see that the page corresponds to the country/region in which you are currently located.





Otherwise, select the country/region you are showing and select the correct one from the lists.

Be sure to use to check the available contact times of the support.

Select the "Contact Us" button

Select the drop-down menu options that will match your concern.

The next window will provide support articles based on your request, and we recommend reviewing the relevant articles before selecting the "View contact options" button.

In the final window, you will be presented with several options. We suggest selecting the "Online Chat" or "Request a call" options to talk to someone. Be sure to provide as much detail as possible.

If you are unable to connect to support, use the Virtual Agent and type this exact phrase, "Talk to an agent."

Troubleshooting that you can try in case you were unable to contact the team. Update your device and browser, use your browser's InPrivate window , or try a different device or browser, or connect to a different network.

We hope this helps and it's even better to connect with the right support, where you can get dedicated assistance, experts will provide accurate answers to you.



If you have other concerns, you can create a new post here. Create a new question or start a discussion (microsoft.com)





We wish you a good day!



Kind regards,



Xbox Forum Moderator

Microsoft Community

The controller was sent back to microsoft then on it's journey back to me it was lost.

I need to talk to someone to find out where it is. UPS say the package was sent back to microsoft.

How do I talk to someone about this?

The 'request a call back' option will not work.

I need to contact someone for help.

Please provide me with a number to call.

Thank you

Hi D414,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today other than this account issue.

Kindly refer to this link for your request. Request an Xbox controller replacement | Xbox Support









We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Moderator

Microsoft Community

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

We do not have the tools here on our end to help you with the status of your replacement controller order since we are Independent Advisors.

Nothing to worry! I will reroute you to Microsoft Xbox Support as they have all the tools to check your Xbox controller replacement status, as well as consult the Xbox Hardware team.

Thank you so much for your time! I hope you have a great day!