How do I get in contact with anyone who can actually help me with my issues

Modu modu · Apr 28, 2023

Recently my minecraft account got stolen by someone getting access to my microsoft account and transferring ownership from my email address to theirs then deleting my microsoft account and I know it was deleted because I made a new account with the same email. And before anyone tells me to try xbox support or mojang support, I already have and they all lead me in circles telling me to try other supports which all get me nowhere. Mojang support tells me that I can get help recovering my minecraft account here since it was connected to a microsoft account, the only issue is I no longer have access to that microsoft account because it no longer exists. I wish there was something in place for a problem so easy to solve but nope all these giant companies have no care in the world for their customers so they don't even try to help.

:)

Modu modu

I did see the email address it was changed to but I believe it was changed again so I can't see it is there anything I can do?

Paul Ypma

I have a new iMac and bought Windows Office Family for this new pc.

My e-mailadres is not accepted by microsoft in Outlook. I cannot register myself and there is not an option to solve this problem:

The email address or username you entered does not exist. Check that you entered your email address or username correctly.

App Word is working after registration with the same e-mailadres.

Rostom L

Hi there!

Sorry to hear about what happened. This is clearly not the situation I want you to be in. Just to set your expectation, due to our account safety and security, only us the account owners have the ability to recover our accounts and verify their ownership. Even a Microsoft Support cannot recover our accounts on our behalf because they're protected by the security information we have setup on our accounts which we only have access to.

Technically, your Microsoft account wasn't deleted at all. The hacker must have only replaced your account primary email address and its security information. In order to start the recovery process using the Microsoft's online recovery tool, you must know the current primary email address of your account (hacker's email address).

I suggest that you check again your mailboxes (inbox, spam/junk folder) to find traces of the new email address that's currently linked to your original account. If the account was added to an Xbox console, it would be best to check it from there too.

Once you know the current email, you may try to reset its password through https://account.live.com/pw or fill out the account recovery form here https://account.live.com/acsr.

Rostom L

Oh I see. So they changed it twice. I am afraid that it's gonna be difficult to recover your account. There's no guarantee that it can be recovered. It is because it's required that you know at least the current email of your account to start the recovery. You mentioned that you already contacted the support and I am afraid that we can only do so much about it here.

Mr.ZG

Hello,

I cannot submit a case review since there isn’t any Enforcement History on my account whatsoever - so how do I get in contact with someone who can actually help with this?

How do I get in contact with anyone who can actually help me with my issues