how do i get in contact with an actual microsoft/xbox support staff member

Hi there welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Well in my experience the best way to talk to a Microsoft agent is to select the "Speak with a gamer" option (sometimes the name of the chat is "24/7 chat" and when they ask you about your issue simply put "Speak with a Microsoft agent" and you're set to go!

Hiya!

I'm experiencing the same issue of not being able to speak to an employee. I followed your steps, but when I click "See Contact Options" I get this very unhelpful page (set up your xbox series x/s console). I tried filling in different issues, but get the same answer. I have received contact information from the retailer but all the numbers take me back to the Xbox website.

My Xbox turned off while I was playing a game and won't turn back on. I followed the suggested directions, but it still doesn't turn on and the disc is still in the console. I bought my Xbox the 25th of February 2023 and according to Microsoft devices my warranty expired 31st October 2023 (8 months after purchase).

Please advise.

Hello Jacob BD,

I apologize for the difficulties you had in contacting our live support staff; the issue appears to be complex, and I would recommend that we speak with someone from our live support team to get assistance because this involves accounts to which we do not have access here in the community. Please follow the instructions provided below.

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
   1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      
   2. If not, please select the country/region it is showing and select the correct one among the list.
      
   3. Make sure to use to check the available contact times of the support.
      
   4. Select the "Contact Us" button
      
   5. Select the drop-down menu options that will match your concern.
      
   6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      
   7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      
   8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      
   9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
      

That'd be helpful if only Microsoft's support process wasn't needlessly obtuse. I've been trying to get in touch with an actual member of support staff for as long as this issue has been occurring, but they seem to have intentionally hidden the option to do so.

No need to contact support.

If you fill out that survey then an official staff member will see it & look into your account.

They hardly bother actually posting on the forums anymore