How do i get help with a game i bought in the Microsoft store as a digital download.EA...

I just got a JJ Watt Elite code from Madden 20 Club Championship but it is A 16 digit code. The Microsoft Store only accept 25 digit code from Madden 20 game. How do I redeem the 16 digit code in the Madden 20 game linked to the Microsoft Store?
Thank You for your time and help.

the game? if you didn't buy it in microsoft stores and bought it with third parties, you could be scammed friend

I bought the game on microsofts digital store, where you bought it from isnt the issue. I wish these “advisors” actually tried to help instead of copy and paste the same bs

Here is the link with step by step on how to request a refund for a digital game:

https://support.microsoft.com/es-es...re-returning-items-bought-for-exchange-refund

Hi Branislav. My name is Kyle and I'm an independent advisor.

In-game currency much be purchased from the same storefront you own the game on, otherwise it can't be redeemed in-game.

Your best option in this case is requesting a refund and buying the coins again from Steam instead. You can request a refund from this page: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

I bought a fortnite packagle at Microsoft store and didn't get a 25 digit code to use for purchase for my grandson.