How do I get COD Cold War to work?

Hello Melisanda F, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

Note: This is a public forum therefore, I suggest you not share your personal information.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search in the Microsoft forum and found a publication by Gerardo C., an independent advisor, where he mentions the steps to solve this purchase problem, try to see with this method and I thought it was good information, which you should take into account:

Please check that the game purchase appears as "Completed" using the following link:

https://account.microsoft.com/billing/orders/

If everything appears in order, please perform the following procedure on your console:

- First of all, make sure that you log in to the same Microsoft account that purchased the game and that you are not doing it from a different one.

1. In your console settings, go to the "Account" section and select the "Delete accounts" option and choose the account in question. This will delete your profile from the console but you will not lose any of its data, don't worry. .

2. With the Xbox on, press the power button on the front of the console for 10 seconds until it turns off completely.

3. Unplug the power cord from the console and wait 30 seconds.

4. Reconnect the power cable to your console and turn it on normally.

5. Then add the account back to your console so that all your profile information is downloaded again, it won't take long.

6. Check if the problem persists, if so, please reset your console to its factory settings, keeping your games and applications as follows:

Go to Settings > System > Console Info > Reset Console > Reset and keep games and apps.

This way your console will be reconfigured and you will have to add your account again. No game or application will be deleted, nor will you lose the progress of any game since these are saved in the Xbox Cloud.

7. Check if the game already appears in your library or for download from the console Store.

I hope this information will be useful.

Information Source (Credits): https://answers.microsoft.com/thread/806e2146-01e2-4b4a-a187-67089fc8652f

I will be attentive to your response

Sincerely,
Oskayra.

Hi!

Maybe you have the Xbox One version of COD Cold War and you see that message because the Xbox One version cannot be upgraded to Xbox Series X. You can find more informations about COD Cold War editions here:

Call of Duty: Black Ops Cold War Editions FAQ

Regards

Will do. I am downloading cod cold war which is about a million gigabytes so might take a while.

This is a picture of the issue I am experiencing!

Hi NOotnoOt24677, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you playing on an Xbox Console?

To play online games you need a Game Pass subscription.

The Game Pass Core subscription allows online multiplayer.

For more information on the Game Pass Core subscription: https://www.xbox.com/xbox-game-pass/core

I hope this helps.