How do I get back into my profile on Series X

Obnoxious1ne · Jul 18, 2023

Hello,

Out of no where I wake up in the morning and I need to verify my identity even though I’m using the same Xbox I’ve always used, I’m at home where I have been using it the past year and on the same WiFi.

Sadly, I can’t verify my profile. It’s attached to an email that I had for a decade, which is also set up for 2 step verification and I don’t have the original phone number that’s tied to that email to get a code. I basically can’t do anything about this. Submitted a ticket to Xbox and provided my name and card info that’s on the account and I got an automated message saying I didn’t provide enough info and to try again, even though I know all the info is correct. I’m basically stuck not able to use my gamepass or play the games with the progress I have made. I basically have no way to verify who I am thru their automated process which is very frustrating.

I call Xbox and all the automation says is for me to do it online which I already did and doesn’t work. Is there anything I can do? Is there an actual human being I can speak with at Xbox and not robots or AI?

Thanks

:)

Obnoxious1ne

I finally found out that I can request a call back by logging into a different email (created a new one) and all customer service did was hang up on me twice. I guess I’m just labeled some type of scammer and the risk is too great? I can verify EVERYTHING. Ridiculous. I was polite and just tried to go thru the process and I just got dumped

Obnoxious1ne

And now I have them given them control of my pc and had them watch me login to the email in question and they still asked me to submit the same form that doesn’t work. What’s the number for the office that authorizes these forms?

Obnoxious1ne

Additionally I used the “controller assigned to this account”

Major failure.

Obnoxious1ne

I want to just make a new profile and move on and this point but my subscriptions will still be charged by an account I can’t even get into or use.

PaxImperium7

Thanks for your help. So the best thing I could do when I get the Series X is just log on to all my profiles and set the Series X as my home xbox?

How do I get back into my profile on Series X