How do I get back in my locked personal Microsoft account?

Hi, Aaron! I'm sorry to hear you're having trouble signing in to your account. No worries, I'm happy to assist you with this today.

Please try to submit this form online and see if it will help fix the issue.

You can submit this form so that the Microsoft team will review your request to unlock your account.

https://www.microsoft.com/en-us/concern/Account...

I hope this helps! Let me know if you need any further assistance.

Thank you!

Hello EMY_Help,

If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use. We know that having your account locked can be frustrating, and we apologize for the inconvenience, but our Terms of Use help us protect all of our customers, including you.

To have us review your account status, use the online form at the link below to tell us about your locked account and how to contact you. Most Microsoft support agents don't have access to this form, so using it is the only way to have us review and reinstate your account.

When we receive your info, the system will send you an email with a ticket tracking number. A Microsoft customer service representative will then contact you via email to provide a status update, request more info, or give you instructions on how to get back into your account. You’ll get further emails with updates until your account is restored.

Microsoft locked account review form

Please see reference: If your account has been locked - Microsoft Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

This is exactly what happened to me! I transferred money from my Paypal to my child's Microsoft account for this, and now the money are locked there? Unbelievable! How do I get my money back?

Hi Abdullah A, my name is Courtney and I would be happy to help.

I'm sorry to hear that someone stole your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (If your information was deleted there is nothing to do unfortunately), I have also been through this situation, so I can give you some recommendations.

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Please note that this is a Microsoft public forum, where we are gamers like you trying to guide/help other gamers solve basic problems they are having, this means we are not Microsoft employees.

Information source (Credits): https://answers.microsoft.com/thread/50d0d753-c765-4478-933f-8e005c780dd0

I hope this information has been useful to you.

Best regards,
Courtney.

Hey Geroges! I got on my account but i can't seem to get into my xbox profile since the person that hacked it changed the email. Do you have any idea how i can get my old xbox account back and not my microsoft email since i just got it. Please