How do I get assistance with a bug?

Thank you for the response and assistance.

The "block/unblock" method has been a reliable method of removing followers for many years. Only in this one instance has it failed to work properly, which is why I refer to it as a bug.

I have tried using the Xbox account website to do the blocking, but with no success. I've now managed to contact Xbox support and send them a video of the issue. I am now awaiting a response.

I believe it's worth noting again that this exact issue appears to have been solved by Xbox support, in the following thread:

https://answers.microsoft.com/en-us...e/00d38201-6959-4a32-be98-10c1001e066e?page=2

I'm hoping that someone with Xbox support can note this, and replicate the solution for my case.

Install the "Xbox Insider Bundle" from the Store. It doesn't matter if you're an insider or not - you can install it either way.

Once installed, replicate the issue, then hold down the Xbox button on your controller to bring up the shutdown screen, as if you were going to turn the console off. On that screen you will see a new "Report a problem" option. Click on that, then you'll figure out what to do from there.

That will create logs that, along with your bug report, will be sent to the devs, however, it's obviously not guaranteed that your issue will be fixed. It's the best way to report an issue though, because of the logs created by the console.

Hello GerardYL,

Thank you for sharing this with us and welcome to Xbox Forums.

We understand that you're experiencing a bug with the block/unblock feature on your Xbox profile. Just to set proper expectation, there is no official way to remove followers from your Xbox profile. The "Block unblock" method has been reported to work, but it's not an official solution. Just like other social media platforms. If we like the person who providing us satisfactory contents and all online, we became a follower to their pages. Nothing to worry about, we can try to work on this together.

I found an article discussing about the same issue we have. This was created last April 27, 2019. You.

You can check on this link for you to see of how to provide a feedback to Team Xbox.

Also, to contact Xbox support, you can check on the following details:

1. Kindly open this link: Contact Us | Xbox Support

2. Scroll down and look at the lower left side if you can see the page that matches your country/region which you currently located.

3. If not. please select the country region it is showing and select the correct one among the lists.

4. Make sure to use the check the available contact times of the support.

5. Select the drop-down menu options that will match your concern.

6. Select the drop-down menu options that will match your concern.

7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".

10. Should you be encountering issues contacting support, may try InPrivate Windows for your browser, other browser, different device/s or connect to different network.



When you contact Xbox support, be sure to provide them with as much information as possible about the issue you're experiencing, including any error messages you may be seeing.



In the meantime, you may also want to try some basic troubleshooting steps on your own. For example, you can try sign in your account on the web browser. Navigate to your profile page, click on the "Followers" tab to view your list of followers, select the follower you would like to remove, and press the "Unfollow" button. Let's try and see if it works.



I hope this information helps! Let me know if you have any other questions or concerns.

Kind regards,



Microsoft Community

Oh, thanks for the response, Gyla11. My sincere apologies for the delay. I'm just came back from a short leave due to health issues.

Based on the information you provided, it appears that the option we can do best is to have you contact dedicated Xbox Live Support team so they can check on this.

To contact support:



1. Kindly open this link: Contact Us | Xbox Support

2. Scroll down and look at the lower left side if you can see the page that matches your country/region which you currently located.

3. If not. please select the country region it is showing and select the correct one among the lists.

4. Make sure to use the check the available contact times of the support.

5. Select the drop-down menu options that will match your concern.

6. Select the drop-down menu options that will match your concern.

7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".

10. Should you be encountering issues contacting support, may try InPrivate Windows for your browser, other browser, different device/s or connect to different network.





Kind regards,



Microsoft Community Moderator

The enforcement team are the only ones who handle suspensions. You would have to check the enforcement site for information about the suspension and to see about submitting a case review. https://support.xbox.com/en-US/help/family-online-safety/enforcement/how-to-submit-a-case-review However, if "a long time" was over 12 months ago, it would no longer be eligible for a review.