How do I get actual customer service

Discus and support How do I get actual customer service in XBoX on Consoles to solve the problem; I’ve been going in circles and I’m absolutely livid with this company now. It’s been over a month since I first returned my broken Elite series 2... Discussion in 'XBoX on Consoles' started by Nicki1x, Jul 28, 2023.

  1. Nicki1x
    Nicki1x Guest

    How do I get actual customer service


    I’ve been going in circles and I’m absolutely livid with this company now. It’s been over a month since I first returned my broken Elite series 2 controller and I STILL don’t have a working one. Returned it in June, received a new one pretty quickly but turned out to be faulty (not to worry, mistakes happen), returned it and received a new one, the new one is ALSO faulty, now they’re having a bit of a joke. Called them up, returned it, got my tracking link but it never updated, panicked thinking it had got lost, contacted them and sent the tracking link, all was fine, they received it 18/19th July and a new one was being sent out and I’ll get an email when it’s been dispatched. It’s now 27/7, I’ve still no controller, no email to say it’s been dispatched and I’m getting emails asking if everything is ok and if my issue has been sorted. NO IT HASNT. Tried requesting a call back at almost 11AM UK time, not available. Tried calling at 10PM UK, not available. Tried asking for an agent through the bot several times, not available. My patience has long gone with this company now. Absolutely shocking that I can’t get my issue sorted and you’re incapable of sending out a working controller. The worst customer service I have EVER experienced.

    :)
     
    Nicki1x, Jul 28, 2023
    #1
  2. Nathan Roberts (SN) Win User

    How do I get actual customer service

    Hey there, Nicki1x

    Welcome to the Microsoft Community.

    Sorry to read that you have had a negative experience with servicing & repairs. Please can you reach out to Xbox Support via this link: Contact us | Xbox Support

    Please use the image underneath to choose the correct options so you can request a call back from Xbox support.


    [​IMG]


    You will need to select see all contact options, then you should be directed to this window.


    [​IMG]


    You will see the request call back option on the bottom. However, as it is currently 22:25 here in the UK, it is currently not available as support offices will be closed. If you try contacting them during the day, they should be available for you and may be able to help with this.

    Hope this helps,

    Nathan
  3. Nathan Roberts (SN) Win User

    How do I get actual customer service

    Hey there, Nicki1x

    Please can you tell me if your region matches the region you are trying to connect to Xbox support with?

    For example, my region is United Kingdom. So, the support site should be en-GB for United Kingdom.

    It may be this that is causing the issue with reaching out to support.

    Nathan
  4. Nicki1x Win User

    How do I get actual customer service

    I have, it won’t allow me to enter my number without logging in. Most of the time it won’t let me even request a call back. This was when I attempted at almost 11AM
    [​IMG]
  5. Nathan Roberts (SN) Win User

    How do I get actual customer service

    Hey there, Nicki1x

    Sorry to see that this isn't working for you. I have asked folk at Microsoft about this problem, and to see if there is anything they are able to do to try and help. However, as it is the weekend, they won't reply until after the weekend.

    Have you signed into the website before filling the form in?

    Nathan
  6. Nicki1x Win User

    How do I get actual customer service

    All I’ve been told is to go to the link, it never works! I shouldn’t have to STILL be chasing my controller up over a month later and after being sent 2 faulty controllers. I’ve got screenshots from all times of the day of this showing as unavailable. It’s never available, I’ll post a screenshot for you as when it does allow me to request a callback, I enter my phone number then it tells me it’s unavailable. It also says on the website that phone lines are open 14:00 - 01:00 (in my local time), I have screenshots of this also.
    [​IMG]
Thema:

How do I get actual customer service

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