How do I get a supervisor to call me I was hung up on by an agent names al

As above. You seem to have gotten a lazy service rep. If you want to open a claim they have to do it. If they refuse as to speak with a supervisor. Make sure to remember their name so you can tell the supervisor when you call back as I'm sure you'll
"accidentally" get hung up on.

asking for a supervisor is not going to help you, they have the same tools that the agents do, many a supervisor has told me this in fact supervisors started denying my calls untill i allowed the agent to attempt to help me -.- so no don't ask for a sup

How did what you say have anything to do with customer support supervisors hanging up on me when I had an issue? I couldn't use the service at my own risk because the service was down and xbox didn't tell me the service was down. I paid out of pocket to
call support, a number that xbox also did not provide so I found it online and was not routed to a line where I knew there was a problem.

The first rep hung up on me.

The second rep got me to a supervisor but the supervisor didn't want to talk to me and hung up on me. Did anyone bother listening to the calls? I'll take this up with Microsoft if the xbox team does not wish to continue. Also, your TOS has flaws. I can
click agree to anything you want like say cutting my foot off, but then the government says you can't do that, so ya know...

Quoting the same info over and over isn't resolving my issue. Please post all the ToS agreements I have clicked yes to for every game and service I have signed up for thanks to your advertisements so I can start quoting some back to you. Are you guys robots
there are real humans?

Thank you for your response.

I totally understand where you are coming from. I would highly recommend you choose the Xbox chat support as an alternative option.

If I may ask, may I know the specific troubleshooting steps you have done so far on fixing the issue?

As for the refund, if it regards the Xbox game pass subscription, you may be eligible to cancel your recurring subscription and request a refund, but not all subscription purchases are eligible for a refund. If you qualify for a refund, you will see the option to cancel immediately and request a refund when reviewing your subscription status.

You can cancel your subscription by signing up your account on account.microsoft.com > Services and Subscription.

Before you proceed, please take your time and check this link for more information regarding the subscription refund request:

https://support.xbox.com/en-US/help/subscriptio....

Hey,

Any time I try to launch a game from the Xbox app on PC it just crashes.

I have tried all the fixes I can find - this started at christmas - and at this point I just want a refund.

I am mostly upset that the 'agents' who were supposed to help just put me on hold after taking my name, kept me waiting for 10 mins and then hung up on me.