How do I get a refund or correct produce?

IreneAnn · Jun 9, 2023

I made a purchase for Minecraft and it was on wrong account, they refunded - no issues. Made a second purchase and on my daughters account but unable to find purchase in either mine or her history. How do I get a refund or correct produce? At this point I see a draw from my bank account but no product.

:)

DeniqL

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

If the purchase is not listed here

https://account.microsoft.com/billing/orders

It means it actually did not go through. Can you check with your bank to see if the charge was held for some reason?

CrazY1985

Contact official support for this question.

Nkosana23

Hi. My name is Brilliant and I am happy to assist you today.

You can check the status of your refund with the following steps:
1. You can request a refund on your Xbox order history page: https://go.microsoft.com/fwlink/?linkid=2196141
2. Find the product. It will include the return and refund status.
3. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Depending on the bank, it can take a few days to process the refund.

For more details on the above kindly visit: https://support.microsoft.com/accou...d-refund-939bf452-c95b-1846-5790-0c1768e4cae9

I hope this helps resolve your issue.

Ishan8123

Is your game updated to the latest version? Have you tried uninstalling and reinstalling?

Anyways, Automated and refund requests are unavailable at the moment.

You will have to contact Official Xbox Support here-
http://support.xbox.com/en-US/contact-us and then explain the situation.

T3chnlgydude

Thanks for the feedback. Did you try searching in the search bar

How do I get a refund or correct produce?