how do i get a new code?

Hi there Cameo, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

In this situation, it will be necessary for you to contact the Xbox Support team ( https://support.xbox.com/contact-us ) directly to obtain a replacement code, as the one you have is damaged and therefore it is unreadable, as you mentioned.

Please be aware that this is a public community forum, and we are fellow gamers trying to assist and guide other players. We don't have access to any accounts and don't have the ability to provide replacement codes.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

If you bought it in a store, then you'd need to return it to that store for an exchange...however, if the code isn't valid because of something the purchaser/parent did, the store may not be willing to exchange it

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Dave

Please explain your problem to see how you can proceed.

What happened to the current code? Was already used? Or what happens when you try to redeem it?

Is a physical or digital code?

And where did you purchased this code?

Hi Christopher, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Try using another verification method connected to your account.

For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

You can use the sign-in helper: https://go.microsoft.com/fwlink/?linkid=2241206



I hope this helps.

Hello, Tricia L. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear that a physical code you purchased has been scratched off.

Actually, in situations like these, Microsoft recommends us to contact first the retail store where the gift card was purchased and ask them to exchange it once you provide them the proof of purchase.

Reference link:
https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

If available, another option is calling the phone number that appears on the card.
You can review if at the back there is a phone number.

Furthermore, please refrain from sharing personal information, including email addresses, the code itself, order numbers, etc.

As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Thanks for reading me,

Arturo.