How do I get a hold of support about being sent a broken controller back from a service...

Hello, first it's a pleasure to be able to help you today.

My name is

Hello Spectre, I'm sorry about what happened to your control that came from the warranty.

Yes, it is possible to talk to the support about this situation, you have to contact via chat through the page in support and choose the service 24/7, choose the subject theme.

After you pass the virtual agent will be attended by a human, and explain your situation.

Hello, first it's a pleasure to be able to help you today.
My name is Georges C.

Hello Spectre, I'm sorry about what happened to your control that came from the warranty.

Yes, it is possible to talk to the support about this situation, you have to contact via chat through the page in support and choose the service 24/7, choose the subject theme.
After you pass the virtual agent will be attended by a human, and explain your situation.

I've tried this before and it keeps sending me to the page to send in my controller. Can't talk to support about it the page says.

Same thing. Sent in for repair 4 times due to the same thing. I have an Elite Series 2 controller. $180 for a paperweight now. Never again.

All controller issues so far:

1st stick drift

2nd trigger button sticking and thumping so loud that people over the phone can hear it clicking

3rd D-Pad was sticking

4th stick would register that it was pushed 1/4 of way even though pushed all the way.

5th Now it's the right stick that sticks in down position so now if I don't move it my camera spins while looking down and there's a really bad thumping when you move the same stick.

With the Fifth issue they won't let me send it back.

Hi ! My name is Ricardo an independent advisor ready to help you with this situation!

To reach customer support you need to do it trough the support site, then in the contact us section don't select the community forums

Unfortunately you will need to send the controller again to receive a new replacement, you can do that directly without contacting support also, and then you can, in the observations section, mention that is the 4th time

Follow these steps to request the service:

Sign in to the Device service and repair page with your Microsoft account credentials.

https://account.microsoft.com/devices/select-de...

****If your device doesn't appear, add it

Select the device that you want repaired.
Follow the onscreen steps to complete your service order request.

I need to talk to customer support. I've sent in my controller 4 times already. Each time it gets sent back broken and in worse condition that original. Now I can't send it back at all. I rather pay to have it repaired correctly since no one knows how to check the controllers before sending them out. I'm not the only one with this issue. https://answers.microsoft.com/en-us/xbox/forum/all/how-do-i-get-a-hold-of-support-about-being-sent-a/2a501bac-ec66-4fed-a309-3bffee7f6b81

This is bs support to get a broken controller fixed when all they do is send out another broken controller. $180 controller that I can't use.

I understand being held by customs isn't the fault of Microsoft but sending a broken controller back then sending another one that still has food in it with the pandemic, having to contact Microsoft 3 times, being told the wrong thing and then not having the commercial invoice sent to me the second time was the fault of them. It would have been released from customs if they have sent that so technically it being stuck there is the lack of customer service and so warrents the complaint