How do i fix this xbox error?

here is the cap:

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Bruno, you mention that you've been in contact with Xbox support, what were the steps you took?

Does it only happen with this game or with every game you try to play?

If you can give more details?

Hi and thanks for reaching Xbox gamer's community. My name is Josef.
Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.
I'll be happy to assist you out today.

Hope you're doing great today mate

Could you explain to me where appears that error?

Hello LeonCawley Jr,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.















Thank you for understanding.



Respectfully,



Microsoft Community Moderator

Hello LeonCawley Jr,

Thank you for sharing this with me and welcome to Xbox Forums.

Thank you for reaching out to Microsoft Support. I understand that you are experiencing an error message (E102 10010C02 8B060007) on your Xbox One S after attempting to reset it to factory settings. Let's work on this together in a timely manner.



The error message you are seeing indicates that there is a problem with the Xbox One S operating system. To fix this issue, you will need to perform a factory reset using a USB flash drive with the latest system update.



Here are the steps to follow:



Step 1: Can you bring up the Xbox Startup Troubleshooter?

Check to see if you can bring up the Xbox Startup Troubleshooter:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
2. Wait 30 seconds, then plug the power cord back in.
   
3. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.
   
4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
   
5. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.
   
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.
   

Step 2: Restore your console to factory defaults

If resetting your console does not correct your startup error, you can use the Xbox Startup Troubleshooter to completely restore your console to its factory settings.

Warning: Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with Xbox Live will be lost. You should only use this option as a last resort.

If you need to bring up the Xbox Startup Troubleshooter again, follow these steps:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
2. Wait 30 seconds, then plug the power cord back in.
   
3. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.
   
4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
   
5. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.
   
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.
   

To reset your console from the Xbox Startup Troubleshooter, use the D-pad and A button on your controller to select Reset this Xbox. When prompted, select Remove everything.

Step 3: Your console should function correctly now.

If you experience another startup error, you can return to this solution for additional troubleshooting. You can also get help with system updates from the Xbox One System Update Solution.



If the above steps do not resolve the issue, you may need to proceed and make sure to update your Xbox console first. To do that, please visit this link: Error E102 occurs when you try to turn on your Xbox console and perform the Step 2 on this link for console to be updated.



I hope this helps you resolve the issue. Let me know if you have any further questions or concerns.

Kind regards,



Microsoft Community